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For all of your hotel, hospitality needs!
December 13, 2018

For all of your hotel, hospitality needs!

Kenyata Garner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FCS Hospitality Operations Management

FCS Hospitality Management is used largely to handle our guest requests and services which is obviously extremely important when running an up and coming Casino and Resort. Our hotel is one of the top hotels in our city and in such a short amount of time had created a positive buzz. In order to maintain positivity, we need a system which is reliable and can provide us with the software we need to better service our guests. We use this software to track important data for revenue, a guest's habits, housekeeping info and pertinent customer information. Overall, it is a one stop shop to ensure the hotel is running smoothly.
  • Tracking pertinent cusomter information.
  • Providing a one stop solution to handling multiple needs for the hotel.
  • Storing and computing data needed to monitor revenue and trends etc.
  • Providing multiple solution for services such as housekeeping, communication among depts, and concierge.
  • Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
  • Keeping up to date with the ever growing software and adding a few more perks or enhancements.
  • Shortening the time it takes to fix glitches in the system.
  • So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
  • It is very beneficial for tracking analytics and running much needed data to watch for trends.
  • You can literally track everything down: hospitality needs, bedding costs, shipments, etc.
The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.
It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.

Using FCS Hospitality Operations Management

400 - Hotel management, housekeeping, valet, customer management, requests, service requests etc. We use the program across the board to help keep the entire operation seamless, providing the best customer experience we can.
15 - Usually our IT department is our onsite help for the program.
  • Our customer satisfaction
  • Maintaining customer data
  • Property management
  • We have been able to use the program in tracking product needs and pertinent data when it comes to housekeeping.
  • We have received real time data to track sale flow which is important to keep track of what drives our busier times.
The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.