Azure AI Search vs. Inbenta Enterprise Search

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Search
Score 9.0 out of 10
N/A
Azure AI Search (formerly Azure Cognitive Search) is enterprise search as a service, from Microsoft.
$0.10
Per Hour
Inbenta Enterprise Search
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
Pricing
Azure AI SearchInbenta Enterprise Search
Editions & Modules
Basic
$0.101
Per Hour
Standard S1
$0.336
Per Hour
Standard S2
$1.344
Per Hour
Standard S3
$2.688
Per Hour
No answers on this topic
Offerings
Pricing Offerings
Azure AI SearchInbenta Enterprise Search
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
More Pricing Information
Community Pulse
Azure AI SearchInbenta Enterprise Search
Best Alternatives
Azure AI SearchInbenta Enterprise Search
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Guru
Guru
Score 9.6 out of 10
Guru
Guru
Score 9.6 out of 10
Enterprises
Guru
Guru
Score 9.6 out of 10
Guru
Guru
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI SearchInbenta Enterprise Search
Likelihood to Recommend
7.0
(3 ratings)
8.0
(1 ratings)
User Testimonials
Azure AI SearchInbenta Enterprise Search
Likelihood to Recommend
Microsoft
It's very useful when used with large file systems, once the models index the files good enough, the suggestions are very impressive and produce grounded answers. Since it can natively work with blob storage the requirement for pre-processing the data is eliminated i.e. the data can be searched in its raw form, this makes Azure AI Search a very powerful tool when used with Azure Stack.
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Inbenta Technologies Inc.
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
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Pros
Microsoft
  • Incredibly robust back-end infrastructure.
  • Streamlined integration into Microsoft's Azure Cloud.
  • From a user standpoint, it lets the customer easily access their data and provide useful search tips.
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Inbenta Technologies Inc.
  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
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Cons
Microsoft
  • Like virtually all Azure services, it has first-class treatment for .Net as the developer platform of choice, but largely ignores other options. While there is a first-party Python SDK, there are only community packages for other languages like Ruby and Node. Might be a game of roulette for those to be kept up-to-date. This might make it a non-starter for some teams that don't want to do the work to integrate with the REST API directly.
  • In my opinion, partitions inside of Azure Search don't count as data segregation for customers in a multi-tenant app, so any application where you have many customers with high-security concerns, Azure Search is probably a non-starter.
  • To elaborate on the multi-tenant issue: Azure Search's approach to pricing is pretty steep. While there is a free tier for small applications (50MB of content or less) the first paid tier is about 14x more expensive than the first SQL Database tier that supports full-text search. For many applications, it makes a lot more economic sense to just run some LIKE or CONTAINS queries on columns in a table rather than going with Azure Search.
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Inbenta Technologies Inc.
  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
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Usability
Microsoft
I give 10 rating because by using this endpoint and api key only we able to build that chatbot product in a timeline given by our client and also creating the endpoint and keys from the portal is also very easy for Azure AI Search and it doesn't take much time and also scalability is good.
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Inbenta Technologies Inc.
No answers on this topic
Alternatives Considered
Microsoft
It is good for me, and I want to rate this product 9/10. I hope they continue to improve and also offer a free plan with more benefits to learn Azure AI Search.
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Inbenta Technologies Inc.
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
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Return on Investment
Microsoft
  • When integrated with our existing file system the Azure AI Search helped users tremendously by reducing search times and improve efficacy of intended result.
  • Since Azure AI Search is a PaaS solution, we had very short ideation to go-live timespan, which ended up reflecting in our product performance.
  • A rare but not negligible occurrence was correctness of search being questionable when new data was added to the system. The search returns false positive results.
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Inbenta Technologies Inc.
  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
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ScreenShots

Inbenta Enterprise Search Screenshots

Screenshot of Inbenta Search Sample Result