Azure Analysis Services vs. Zendesk Explore

We would have many technical issues and glitches with previous similar providers but found that Azure Analysis Services can simply handle our workload and memory better. I remember we lost an account due to cloud issues not fully saving or corrupting some files. Granted, this is rare with any cloud but haven't had that issue with the same load of memory with Azure Analysis Services.

Incentivized

Zendesk Explore is well suited for tracking ticket flow, agent performance, and customer satisfaction providing valuable insights into response and resolution time, workload and support quality. Particularly useful for monitoring ticket handling for different teams. Helps ensure accountability by tracking how long tickets remain assigned before being reassigned to another group. Drill down capability helps identify support bottlenecks. However, it is less appropriate for real time monitoring as it lacks real time data updates making it unsuitable for instant decision making.

Incentivized

• Providing role based access or we can say privilege based on the role to the user if it is integrated with Azure active directory and hence securing the access to sensitive data.
• We use to run different type of analytics services to get the better result which is hectic if done manually or with human efforts.
• We also use to collect bulk of data with the help of this tool and run customized test cases for better efficiency of result and better decision making. The result are very crucial and helps in taking big decision.
• It supports different or we can say heterogeneous database vendors like the Oracle, SQL, and hence make the task easy.

Incentivized

• Zendesk Explore is easy to use.
• Zendesk Explore allows users to create custom metrics.
• Zendesk Explore allows users to create custom attributes.
• Zendesk Explore is easy to learn.
• Compared to other analytics function of other Ticket Management System, Zendesk Explore is probably the best as of now.

Incentivized

• There is very least content available on Microsoft docs and the Internet to get through with AAS.
• i faced lots of connection issues while implementation.
• The need for serious platform experience or expertise.

Incentivized

• Some aspects of Zendesk, in general, are not super intuitive. The same goes for Zendesk Explore. And, while you can google answers and hope you find something helpful, there isn't a great way to learn to get the full potential out of the product unless you want to pay for someone from your team to take a class (which costs several hundred dollars).
• To piggyback off the last point, if you would prefer to get help from a Zendesk expert, you'll find that there is almost no customer support available to you. For a company that aims to help other companies help their customers, this has always struck me as odd. Again, Google is your friend and beyond that, you're mostly out of luck.

Incentivized

I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.

Incentivized

Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!

Incentivized

The platform has vast number of features and modules. The UI is sleek and once you get to use to it, you will be able to do a lot of stuff. Also support for data sources is more in Azure Analysis Services.

Incentivized

I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups. You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business

• The tool has helped us a lot for taking critical decision which has resulted in the increase of profit of organization by 18 percent.
• Return on investment is 70 percent as we are unable to utilize the tool with full functionalities, so we are still testing some of the use cases.
• Human effort has been reduced and task has become automated hence helped in cost management

Incentivized

• Money saved due to proper staffing.
• Happier Staff- proper staffing ensures no one is overworked.
• Ability to quickly pinpoint where issues are and why.

Incentivized