Azure App Service vs. Zendesk Sunshine

You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.

Incentivized

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Extremely easy to deploy and update from Visual Studio
• It integrates seamlessly with other Azure PaaS resources
• It has an in-depth integration with AppInsights, so you can understand errors and their root cause easily.
• Easy to create and delete, what is not the same case in a IaaS resource
• It escalates based on CPU workload and some other resource variables.
• Configuration changes are almost immediate
• Offers an excellent abstraction from hardware backend of the platform
• That's updated very often, saving time and the risk of a self-performed update over a IaaS
• That's really easy to develop for Web Apps
• It supports Function Apps and Web Apps into the same "cost black box"

Incentivized

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

Incentivized

• Jumps between resource sizes can get expensive
• You may wind up putting a lot of eggs in one basket--not necessarily a con but something to keep in mind (most of your data will likely be managed and processed through Microsoft products/services if you fully commit to Azure App Service).
• Learning new technology. If you're moving from on-premises to Azure App Service (or any cloud solutions), you'll likely have to rethink how things are done to achieve the same end results (and/or resources may become expensive quickly).

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

I have given this rating because Azure App Service performs very well in terms of speed, reliability, and reducing overhead, and improves overall team productivity, with a little scope for improvement in complex testing scenarios and configurations, scalability concerns in a large setup, and similar tracking and audit needs.

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

Incentivized

Microsoft has always been known for providing a high standard in terms of customer support and Azure App Service (and as a matter of fact the whole Azure Platform) is no exception. Azure App Service never caused us any issues and we only contacted their customer support for questions regarding server locations and pricing. I feel pretty satisfied with how they treat their customers.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

When we chose it, we did so because of its integration with Microsoft applications; now we need to integrate with AI, and Azure doesn't offer a good integration. That is the main reason to change it. It is still great to develop Windows- and Microsoft-based applications, but if we need to integrate with AI, Google wins by far.

Incentivized

• Deployment of ASP.NET apps at the organization has been sped up.
• An option to offer access to the version control system on a third platform so that we could easily deploy our apps.
• Because of Azure App Service's scalability capabilities, the costs of running the services are kept to a minimum. As a result, we may save hundreds of dollars each month compared to the expenses of traditional servers by using fewer resources during slack periods.

Incentivized

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized