TrustRadius

Azure Communication Services vs. Infobip

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Communication Services
Score 0.0 out of 10
N/A
Azure Communication Services is Microsoft's communication APIs, video APIs, and SMS APIs for deploying communication applications across any device, on any platform. The solution helps users deliver video, voice, chat, text messaging, and telephony experiences anywhere customers are, across applications, websites, and mobile platforms.N/A
Infobip
Score 7.1 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
Pricing
Azure Communication ServicesInfobip
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure Communication ServicesInfobip
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Azure Communication ServicesInfobip
Best Alternatives
Azure Communication ServicesInfobip
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure Communication ServicesInfobip
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Azure Communication ServicesInfobip
Likelihood to Recommend
Microsoft
No answers on this topic
Infobip
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Verified User
Anonymous
Read full review
Pros
Microsoft
No answers on this topic
Infobip
  • Trans SMS
  • WhatsApp for Business
  • Marketing automation
  • Dashboards
  • Great Customer Success team
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Cons
Microsoft
No answers on this topic
Infobip
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
Verified User
Anonymous
Read full review
Likelihood to Renew
Microsoft
No answers on this topic
Infobip
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Usability
Microsoft
No answers on this topic
Infobip
Infobip gradually introduces things sometimes which is difficult to implement
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Support Rating
Microsoft
No answers on this topic
Infobip
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Implementation Rating
Microsoft
No answers on this topic
Infobip
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Alternatives Considered
Microsoft
No answers on this topic
Infobip
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Verified User
Anonymous
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Return on Investment
Microsoft
No answers on this topic
Infobip
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
Verified User
Anonymous
Read full review
ScreenShots