Great Support and delivers the Omnichannel experience
Updated April 29, 2022
Great Support and delivers the Omnichannel experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Infobip
I started using it for trans SMS and then elevated it to WhatsApp, automation, and RCS. Infobip teams are early adopters of new channels and help organizations to reach out to customers with an omnichannel experience.
- Trans SMS
- WhatsApp for Business
- Marketing automation
- Dashboards
- Great Customer Success team
- Business use cases
- Online forums and sharing industry best practices
- Marketing automation
- Interactive dashboard
- Trans SMS
- Less customer complaints
- Real-time WhatsApp message with approval
- Introduce RCS for educational content
Infobip is key to delivery as a communication channel. Their competitive pricing with great service has helped the business. They help during urgent and critical moments and are available for the smallest help required.
Do you think Infobip delivers good value for the price?
Yes
Are you happy with Infobip's feature set?
Yes
Did Infobip live up to sales and marketing promises?
Yes
Did implementation of Infobip go as expected?
Yes
Would you buy Infobip again?
Yes
Using Infobip
8 - Marketing for acquisition and affiliate, Digital Business for whatsapp and reactivation, Digital Marketing and product marketing also use
4 - Digital Campaign Folks - prior knowledge of mailchimp , netcore or similar platforms is required
- Whatsapp for Business
- Transaction SMS
- RCS
- Email
- Industry first to use whatsapp
- Industry first to use RCS
- Using infobip apis and journey builder' for omnichannel experience
- Omnichannel journeys
- Leverage chatbots
- AMP emails
Evaluating Infobip and Competitors
Yes - For SMS services it did replace another service provider
- Price
- Product Features
- Product Reputation
Their TAT to implement a new channel is minimum.
Might want to have all channels and a customer one view
Infobip Implementation
- Implemented in-house
Yes - It was quite well planned. Roadmap was given by infobip team and they were supportive enough to address our queries when there were some roadblocks
Change management was a minor issue with the implementation - Making the key decision makers from tech and non tech agree on the value proposition.
Since it is used by multiple teams, managing the commercials was slightly a hindrance
Since it is used by multiple teams, managing the commercials was slightly a hindrance
- Aligning with Google and Facebook for RCS and Whatsapp
Infobip Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes , we elevated to 'Moments' for some of our services
During DLT implementation in India by the regulators, Infobip helped us not only to register templates but ensured all our templates were registered right. I remember calling them at 7 AM once during this time and they were with us until the issue was resolved
Using Infobip
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Sms
- Email
- RCS
- IVR
- Journey builder
- Data analysis for large chunk of sms