TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    B2chat

    N/AN/AB2Chat automates communications with customers with multi-agent, multi-channel chat, integrating WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat channels into a single platform and enabling support teams to manage all chats from a single inbox.

    $19

    per month

    ContactPigeon

    Score9.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…

    $198

    per month/billed annually

    Pricing
    B2chatContactPigeon
    Editions & Modules
    No WhatsApp Plan
    $19
    per month
    Basic Plan with WhatsApp
    $80
    per month
    Premium Plan with WhatsApp
    $150
    per month
    Standard
    $198.00
    per month/billed annually
    Pro
    $385.00
    per month/billed annually
    Enterprise
    $980.00
    per month/billed annually
    Offerings
    Pricing Offerings
    B2chatContactPigeon
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    B2chatContactPigeon
    Small Businesses
    Simplify360
    Score7.8 out of 10
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    Score9.1 out of 10
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    SAP Service Cloud
    Score8.5 out of 10
    SAP Service Cloud
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    B2chatContactPigeon
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    B2chatContactPigeon
    Likelihood to Recommend
    B2chat
    No answers on this topic
    ContactPigeon
    Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.
    Read full review
    Pros
    B2chat
    No answers on this topic
    ContactPigeon
    • Push, Popup & Email Automation
    • Support Team
    • User Segmentation
    • Product Recommendation AI
    Read full review
    Cons
    B2chat
    No answers on this topic
    ContactPigeon
    • The UI is too complex sometimes (hopefully their support is always there for us!)
    Read full review
    Likelihood to Renew
    B2chat
    No answers on this topic
    ContactPigeon
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
    Read full review
    Support Rating
    B2chat
    No answers on this topic
    ContactPigeon
    It is honestly the best support team I've ever seen, always ready and willing to help.
    Read full review
    Alternatives Considered
    B2chat
    No answers on this topic
    ContactPigeon
    [I] haven't used other [products].
    Read full review
    Return on Investment
    B2chat
    No answers on this topic
    ContactPigeon
    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.
    Read full review
    ScreenShots

    ContactPigeon Screenshots

    Screenshot of Predefined ecommerce scenarios to get started fast.Screenshot of Dynamic popups designs and triggers to engage your site visitors.Screenshot of One glance view of the metrics that matter.