Item: ContactPigeon
Rating: 10
Author: Apostolis Lianos

Overall Satisfaction with ContactPigeon

Use Cases and Deployment Scope

We solved 7 different problems using ContactPigeon's marketing automation platform:

List building
Exit intent pop up
Email/push/SMS marketing
Triggered automations
Having an onsite messaging tool

So, in short, we are delighted because we can measure the effectiveness of each and every one of our automations and campaigns and we don't have to switch between to multiple dashboards. It also has some nice extra features that work, like Second Chance, which increased our Open Rates by 46% during 2019. Last but not least, we really love their "hands-on" support.

Pros and Cons

Pros

Really powerful custom automation
Omnichannel marketing automation (Email+Push Notifications+SMS)
Great support

Cons

The UI is too complex sometimes (hopefully their support is always there for us!)

Return on Investment

25% growth in Email orders (YoY).
Higher open rates up to +46%.

Alternatives Considered

Mailchimp

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.

Likelihood to Recommend

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.

Comments

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True, powerful marketing automation platform for eCommerce