B2chat vs. Pega Customer Decision Hub
B2chat vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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B2chat | N/A | B2Chat automates communications with customers with multi-agent, multi-channel chat, integrating WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat channels into a single platform and enabling support teams to manage all chats from a single inbox. | $19 per month | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
B2chat | Pega Customer Decision Hub | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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B2chat | Pega Customer Decision Hub | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
B2chat | Pega Customer Decision Hub | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (9 ratings) |
B2chat | Pega Customer Decision Hub | |
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Likelihood to Recommend | B2chat No answers on this topic | Pegasystems |
Pros | B2chat No answers on this topic | Pegasystems |
Cons | B2chat No answers on this topic | Pegasystems |
Alternatives Considered | B2chat No answers on this topic | Pegasystems |
Return on Investment | B2chat No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |