Backupify vs. Carbonite Cloud-to-Cloud Backup

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

If you need to send information to someone and you don't want others to see in case the wrong person gets it, that you can encrypt it and just make sure the person has the password to open it. This program makes it very easy to send emails to others and inform people when you are away and when you will be available upon return.

Incentivized

• Back up Google
• Back Up Microsoft
• Easy recovery of data

• User profile data
• Real time backup of all things
• Nano speed recovery

Incentivized

• Multi-factor Authentication is cumbersome to set up on a new device.

Incentivized

• More vocabulary to choose from when needing a different word to complete a sentence.
• For example, when you point the arrow over Review that a list will appear for what is listed under that section as oppose to having to click on it.
• Have a button that you can click on to demonstration how to use something for example graphs.

Incentivized

Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

Super slow, often corrupted data, Carbonite is such a better engine and architecture.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• Helping busy staff members keep up with dates .
• The reminders are perfect so you will not miss out on a meeting.
• Being able to put the Team meeting on the calendar and all the person has to due to click the link to join the meeting. Fantastic!

Incentivized