The Problems I've Found with Datto Backupify
December 19, 2021

The Problems I've Found with Datto Backupify

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

G Suite Backup

Overall Satisfaction with Datto Backupify

Datto Backupify is used to back up our Gmail and Google Docs in the GSuite. The backup is used for disaster recovery and data recovery.
  • Backups up documents
  • Backups up gmails
  • When backups fail there is no notification
  • When changes are made to the platform, there is limited information
  • Support is on the whole, terrible.
  • Data recovery
  • Disaster recovery
  • Ease of use
  • The time we have spent on support and understanding recent changes where functionality has been removed has had a decidedly negative impact on the organisation.
The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

Do you think Backupify delivers good value for the price?


Are you happy with Backupify's feature set?


Did Backupify live up to sales and marketing promises?


Did implementation of Backupify go as expected?


Would you buy Backupify again?


In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.