Datto SaaS Protection (formerly Backupify) vs. Commvault Clumio

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

If you are in a highly virtualized infrastructure, Clumio is the only choice right now. It was built in the cloud, for the cloud, and handles on-premise environments very well. If your environment is lots of physical servers or lots of database servers, maybe start with a slower rollout of Clumio, but do not go with something else. Clumio is the answer to backup, now and in the future!

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• Back up Google
• Back Up Microsoft
• Easy recovery of data

• Offers a highly predictable cost model for all of our environments.
• Easy to manage. One set of policies for all over our VM servers.

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• Multi-factor Authentication is cumbersome to set up on a new device.

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• Since Clumio is a new product, it is not as feature-rich as some of the incumbents, but it is still a superior product.
• Customized reporting capabilities are needed for this product.

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Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

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Clumio support thas been both responsive, definitive, and helpful. They have been great to deal with as we have worked our way from Proof of Concept, to production roll out. They are quick to answer emails, and also alert us when they see a potential issue. These new "proactive" vendor support models are great to experience

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The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

There was nothing like Clumio to evaluate. We did look at some of the incumbent on-premise solutions that have cloud-based offerings. They all require hardware infrastructures to accomplish their job, thereby locking you into having to manage and update hardware. Clumio displaces these systems by offering a true cloud-based backup with no need to manage hardware, or maintain hardware, or manage software upgrades. And new features are added all the time without having to upgrade!

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• Inexpensive cost for the peace of mind.

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• We are able to get rid of an aging backup infrastructure and free up expensive rack space.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info