TrustRadius

Bakkt vs. Runa

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bakkt
Score 0.0 out of 10
N/A
Bakkt is a financial services company focused on digital assets like rewards and loyalty points, gift cards, and cryptocurrency. Bakkt's solution enables consumers to realize the value of digital assets, merchants to engage customers through payments, and institutions to access & leverage digital assets.N/A
Runa
Score 8.6 out of 10
N/A
Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A
Pricing
BakktRuna
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BakktRuna
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Ratings
BakktRuna
Likelihood to Recommend
-
(0 ratings)
8.7
(7 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
BakktRuna
Likelihood to Recommend
Bakkt
No answers on this topic
Runa
Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
TF
Tamara Fuchs
Sr. HR Generalist
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Pros
Bakkt
No answers on this topic
Runa
  • Great customer service
  • Large selection of suppliers
  • Professional work during integration
VS
Vidmantas Siugzdinis
CEO (Chief Executive Officer)
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Cons
Bakkt
No answers on this topic
Runa
  • Support team is responsive, but can take several days or more to get resolution sometimes
  • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
  • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
Melissa Roberson | TrustRadius Reviewer
Melissa Roberson
Customer Care Manager
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Likelihood to Renew
Bakkt
No answers on this topic
Runa
Super reliable and easy to use
Maurice Harary | TrustRadius Reviewer
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Usability
Bakkt
No answers on this topic
Runa
They provide a great portal that is very intuitive to use
Maurice Harary | TrustRadius Reviewer
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Support Rating
Bakkt
No answers on this topic
Runa
We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
VS
Vidmantas Siugzdinis
CEO (Chief Executive Officer)
Read full review
Implementation Rating
Bakkt
No answers on this topic
Runa
Super smooth to implement
Maurice Harary | TrustRadius Reviewer
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Alternatives Considered
Bakkt
No answers on this topic
Runa
We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
LR
Lois Rumis
Domestic Commissions Team Leader
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Return on Investment
Bakkt
No answers on this topic
Runa
  • We have managed to offer international gift vouchers from multiple countries at once
  • With integration gift cards are provided to our clients in seconds
  • No bugs, integration and service overall is working very well
VS
Vidmantas Siugzdinis
CEO (Chief Executive Officer)
Read full review
ScreenShots