Beamer vs. Medallia Video

Instead of using valuable in-house development time we opted to use the plug-and-play solution which looks and works like it is natively a part of our application. It allows us to communicate important information to our user base with a clear call to action. It is also great in getting client NPS ratings

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• Beautiful Styling
• Simple Implementation
• Great Support
• Feature Packed

Incentivized

• Capture voice of the customer
• Predicts behavior and identifies opportunities for improvement
• Pre-built templates I can personalize with the customer comments and case data provided

Incentivized

• Surveys would be cool

Incentivized

• Implementation
• Email delivery (spam risk).
• Sharing access.

Incentivized

• Freed up development time
• Less cancellations due to better communication
• More usage due to providing more information in an easily accessible location

Incentivized

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized