Medallia - Voice of the customer captured!
June 11, 2022

Medallia - Voice of the customer captured!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia LivingLens

We use Medallia to obtain customer feedback with our customer-facing support teams. It is built into our CRM and allows auto-generated reports to be sent to contacts. We have set rules for when to send it so we can target new or specific returning customers. This is used to generate team stats and insights into our customer experience.


  • Automation
  • Dashboard
  • Customization


  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
  • Reporting
  • Consistency
  • Dashboard
  • Understanding customer needs.
  • Customer feedback for development ideas.
  • Improved quality scores.

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This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

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