Retain customers. Discover new customers. ALL IN REAL TIME.
May 06, 2022
Retain customers. Discover new customers. ALL IN REAL TIME.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Medallia LivingLens
Uncover patterns and trends, analyze journeys and predict customer behavior. Before Medallia LivingLens, we did not have any system that captured this info in real-time. We were missing out on critical insights for current and future customers, which included a loss in revenue.
- Capture voice of the customer
- Predicts behavior and identifies opportunities for improvement
- Pre-built templates I can personalize with the customer comments and case data provided
- The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly
- They only provide direct services to businesses they should also focus on end users as well.
- You can see the respondents and make conclusions based on their emotions and body language.
- Captures systemic root cause issues across different channels, so I can identify and prioritize where to focus customer experience improvements
- It's pricey, but so is losing a customer
- The AI feature could be a little more robust
- Training on its features would be a HUGE benefit.
Do you think Medallia Video delivers good value for the price?
Yes
Are you happy with Medallia Video's feature set?
Yes
Did Medallia Video live up to sales and marketing promises?
Yes
Did implementation of Medallia Video go as expected?
Yes
Would you buy Medallia Video again?
Yes