BigChange vs. Service Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
Service Fusion
Score 8.2 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Pricing
BigChangeService Fusion
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Offerings
Pricing Offerings
BigChangeService Fusion
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BigChangeService Fusion
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeService Fusion
Small Businesses

No answers on this topic

Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeService Fusion
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
BigChangeService Fusion
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
Read full review
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Cons
BigChange
  • capability to various accounting software
  • report settings
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Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
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Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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