BlackBerry Optics (CylanceOPTICS) vs. ServiceNow Security Incident Response (SIR)

BlackBerry Optics (CylanceOPTICS)

ServiceNow Security Incident Response (SIR)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BlackBerry Optics (CylanceOPTICS)	Score 9.9 out of 10	N/A	BlackBerry Optics originated from Cylance, which became a Blackberry company from the early 2019 acquisition. BlackBerry Optics (formerly CylanceOPTICS) is an incident response solution emphasizing fast endpoint detection and automated smart threat response, root cause and context analysis, and other features.	N/A
ServiceNow Security Incident Response (SIR)	Score 0.0 out of 10	N/A	Based on Lightstep's Incident Response, ServiceNow's Security Incident Response platform provides the services, context and automation needed to respond to incidents, with alert notifications that can be personalized to reach the right people and provide information to respond to cyber attacks.	$40 per month per active service

Pricing

BlackBerry Optics (CylanceOPTICS)

ServiceNow Security Incident Response (SIR)

Editions & Modules

No answers on this topic

Standard: $40
per month per active service
Pro: $70
per month per active service

Offerings

Pricing Offerings
BlackBerry Optics (CylanceOPTICS)	ServiceNow Security Incident Response (SIR)
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	BlackBerry Optics (CylanceOPTICS)	ServiceNow Security Incident Response (SIR)

Features

BlackBerry Optics (CylanceOPTICS)

ServiceNow Security Incident Response (SIR)

Incident Response Platforms

Comparison of Incident Response Platforms features of Product A and Product B
	BlackBerry Optics (CylanceOPTICS) 10.0 2 Ratings 12% above category average	ServiceNow Security Incident Response (SIR) - Ratings
Company-wide Incident Reporting	10.02 Ratings	00 Ratings
Integration with Other Security Systems	10.02 Ratings	00 Ratings
Attack Chain Visualization	10.01 Ratings	00 Ratings
Centralized Dashboard	10.02 Ratings	00 Ratings
Machine Learning to Prevent Incidents	10.02 Ratings	00 Ratings
Live Response for Rapid Remediation	10.02 Ratings	00 Ratings

Best Alternatives
	BlackBerry Optics (CylanceOPTICS)	ServiceNow Security Incident Response (SIR)
Small Businesses	ThreatDown, powered by Malwarebytes Score 8.7 out of 10	ThreatDown, powered by Malwarebytes Score 8.7 out of 10
Medium-sized Companies	CrowdStrike Falcon Score 9.1 out of 10	CrowdStrike Falcon Score 9.1 out of 10
Enterprises	CrowdStrike Falcon Score 9.1 out of 10	CrowdStrike Falcon Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BlackBerry Optics (CylanceOPTICS)	ServiceNow Security Incident Response (SIR)
Likelihood to Recommend	10.0 (2 ratings)	- (0 ratings)
Support Rating	6.0 (1 ratings)	- (0 ratings)

User Testimonials
	BlackBerry Optics (CylanceOPTICS)	ServiceNow Security Incident Response (SIR)
Likelihood to Recommend	BlackBerry You can set rules based on specific scenarios to run on machines. For example, you can use this to enable or disable machine learning to block or allow things that users regularly use. You can also log specific attacks on machines (for research later). Incentivized Verified User Anonymous Read full review	ServiceNow No answers on this topic
Pros	BlackBerry Maps out solid template frameworks. Makes reporting to executives easy to compile and understand. Incentivized John Keenan Director of Information Security Read full review	ServiceNow No answers on this topic
Cons	BlackBerry No major complaints! Love everything about the service. Incentivized Verified User Anonymous Read full review	ServiceNow No answers on this topic
Support Rating	BlackBerry I haven’t seen that there is much support for it. It seems like a lot of trial and error is/will be involved. Incentivized John Keenan Director of Information Security Read full review	ServiceNow No answers on this topic
Alternatives Considered	BlackBerry We use Cylance in conjunction with two other products. We have ArcticWolf for monitoring the machines at an even finer detail than Cylance (they can pick up things that can be missed). We also use Cisco Umbrella to block potentially malicious DNS queries. The combination of these three products helps us feel much more secure than if we had just one. Incentivized Verified User Anonymous Read full review	ServiceNow No answers on this topic
Return on Investment	BlackBerry Addresses known gaps easily. Quick to implement. Incentivized John Keenan Director of Information Security Read full review	ServiceNow No answers on this topic
ScreenShots