Blackhawk Network vs. Runa

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackhawk Network
Score 3.0 out of 10
N/A
Blackhawk Network offers options like prepaid gift cards, incentive programs and digital payments, enabling businesses and buyers access and ease when spending money. By partnering with brands across hundreds of thousands of locations, including major retailers and the leading banks, BHN is able to reach and serve customers worldwide.N/A
Runa
Score 8.7 out of 10
N/A
Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A
Pricing
Blackhawk NetworkRuna
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackhawk NetworkRuna
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackhawk NetworkRuna
Considered Both Products
Blackhawk Network

No answer on this topic

Runa
Chose Runa
We use all these vendors for redundancy purposes but Runa is a preferred vendor.
Chose Runa
Blackhawk has poor customer service both on the customer facing and account management sides with a lot of turnover. They do not update their catalog that often and do not seem to care if they have your business.

Runa has been very responsive, receptive to feedback, helpful …
User Ratings
Blackhawk NetworkRuna
Likelihood to Recommend
-
(0 ratings)
8.7
(7 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Blackhawk NetworkRuna
Likelihood to Recommend
Blackhawk Network
No answers on this topic
Runa
Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
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Pros
Blackhawk Network
No answers on this topic
Runa
  • Great customer service
  • Large selection of suppliers
  • Professional work during integration
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Cons
Blackhawk Network
No answers on this topic
Runa
  • Support team is responsive, but can take several days or more to get resolution sometimes
  • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
  • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
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Likelihood to Renew
Blackhawk Network
No answers on this topic
Runa
Super reliable and easy to use
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Usability
Blackhawk Network
No answers on this topic
Runa
They provide a great portal that is very intuitive to use
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Support Rating
Blackhawk Network
No answers on this topic
Runa
We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
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Implementation Rating
Blackhawk Network
No answers on this topic
Runa
Super smooth to implement
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Alternatives Considered
Blackhawk Network
No answers on this topic
Runa
We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
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Return on Investment
Blackhawk Network
No answers on this topic
Runa
  • We have managed to offer international gift vouchers from multiple countries at once
  • With integration gift cards are provided to our clients in seconds
  • No bugs, integration and service overall is working very well
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ScreenShots