Blackpoint CompassOne vs. Taegis ManagedXDR

We love BP. We recommend it all the time to both clients and colleagues. The value for smb is very good.

Incentivized

Dell SecureWorks is well suited for small to medium businesses with limited Info Tech resources to manage this environment. It is well suited for the monitoring portion of the process. I don't have the time or manpower to watch the I P S pane of glass 24 x 7. It is well suited for reducing costs for this type of protection

Incentivized

• Office 365 and Google workspace security ang login monitoring.
• End point monitoring.
• Live experienced SOC oversight of issues reported.
• Fast, helpful customer focused support.

Incentivized

• Security Logging correlation and aggregation
• Endpoint XDR Protection/Isolation
• Diverse integrations : Cloud, SaaS, FW vendors

Incentivized

• The new compass one interface takes some adjustment but that's a me problem.
• Ability to push to Macs and PCs using RMM could be improved. Works, but the Macs especially need help.

Incentivized

• Improve reporting of existing configuration
• Have a dedicated team of support engineers who know my network and traffic flow
• Provide training for the new dashboard and portal

Incentivized

It's good; still just adjusting to Compass One. Not Blackpoints ' fault. I appreciate the recent adjustments to options and prices. No longer a 5-seat minimum. And multiple levels of services for different clients.

Incentivized

Blackpoint is simply a better choice for SMB, easier to manage and implement.

Incentivized

Both vendors didn't have an in-house managed offering. Cortex has an offering with a third-party vendor; Sentinel didn't have a managed offering.

Incentivized

• We make a little revenue but the best advantage is the 24x7 monitoring.
• It checks a valuable MDR box.

Incentivized

• Increase Security posture
• Improve Brand Image with MDR

Incentivized