The Security of SecureWorks IPS
James Harrison | TrustRadius Reviewer
February 26, 2018

The Security of SecureWorks IPS

Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with SecureWorks

  • Turnkey managed services
Our need was for comprehensive real-time Intrusion Detection and Prevention on our public gateways. SecureWorks pre-deployment team met with our security team to discover our environment, architect a viable solution and later deploy it. Their monitoring team keeps watch over our network, 24-7 providing alerts, reports and recommendations on protecting our environment.
  • Real-time notification
  • Real-time reporting
  • Accessible Dashboard from any connected device
  • Highly secure portal
  • Improve reporting of existing configuration
  • Have a dedicated team of support engineers who know my network and traffic flow
  • Provide training for the new dashboard and portal
We previously had intrusion detection and prevention systems which were installed and managed by our teams. Too often we were called on to determine the validity of an event, and had no one to help decipher or determine if the event was a true or false positive. We also had to provide patching and repair on the solution, often requiring it to be offline. SecureWorks provides all the maintenance and support to keep our systems up to date with minimal disruption to our business.
Secure Works has no impact on our project planning, management, support or maintenance.
SecureWorks provides a feature rich solution right sized for our business needs. They provide full solution support, which includes hardware, maintenance, support, operations monitoring, notification and reporting, all managed through a universally available portal. Other companies we considered, offered similar offerings but with a much higher cost. Some of the other solutions would have required the addition of internal staff to keep the system running.
Dell SecureWorks is well suited for small to medium businesses with limited Info Tech resources to manage this environment. It is well suited for the monitoring portion of the process. I don't have the time or manpower to watch the I P S pane of glass 24 x 7. It is well suited for reducing costs for this type of protection.