TrustRadius

BMC Helix Business Workflows vs. PwC Resolution Queue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Business Workflows
Score 8.3 out of 10
N/A
The BMC Helix Business Workflow, featuring the BMC Helix Chatbot, is a workflow building tool specially designed for formless case management and HR service delivery.N/A
PwC Resolution Queue
Score 0.0 out of 10
N/A
Resolution Queue from PwC is a customizable workflow software for healthcare accounts receivable (A/R) remediation. Within Resolution Queue is a quality monitoring tool called Instilling Quality, which scores follow-up activities on accounts by user, confirming that accounts are worked effectively. These tools can be used in conjunction with one another or can be licensed separately as standalone tools, based on the user's needs.N/A
Pricing
BMC Helix Business WorkflowsPwC Resolution Queue
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Business WorkflowsPwC Resolution Queue
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
BMC Helix Business WorkflowsPwC Resolution Queue
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
CMW Platform
CMW Platform
Score 9.4 out of 10
CMW Platform
CMW Platform
Score 9.4 out of 10
Enterprises
CMW Platform
CMW Platform
Score 9.4 out of 10
CMW Platform
CMW Platform
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Business WorkflowsPwC Resolution Queue
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BMC Helix Business WorkflowsPwC Resolution Queue
Likelihood to Recommend
BMC Helix
It's not an old app so it is still getting better. BMC is listening to queries from customers for improvements and corrections. I see good potential.
Verified User
Anonymous
Read full review
PwC
No answers on this topic
Pros
BMC Helix
  • Dynamic Fields
  • DWP Catalog Integration
  • To-Do Tasks
Verified User
Anonymous
Read full review
PwC
No answers on this topic
Cons
BMC Helix
  • Strange Status of Dynamic Fields
  • Questions Definition in DWP Catalog where Case should be created
  • Case Fields Mapping in DWP Catalog Workflow
Verified User
Anonymous
Read full review
PwC
No answers on this topic
Usability
BMC Helix
There is always space for improvement. In the BWF usage are is a wide range of use cases and it can not cover everything. We hope to work with BMC on improvements.
Verified User
Anonymous
Read full review
PwC
No answers on this topic
Alternatives Considered
BMC Helix
We didn't evaluate any other product as we have BMC Helix SaaS Solution
Verified User
Anonymous
Read full review
PwC
No answers on this topic
Return on Investment
BMC Helix
  • We are still not live
  • We expect faster HR Use Cases solution
  • Better end user communication
Verified User
Anonymous
Read full review
PwC
No answers on this topic
ScreenShots