BMC Helix Client Management vs. KACE Desktop Authority Management Suite

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential

Incentivized

This is a very good product that can be suited to many environments. While we don't specifically use it with most servers, we do use it in a terminal environment and it does prove itself over and over.

Incentivized

• Easy to use
• Easy to upgrade
• Highly flexible without customization
• Great community/support
• Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
• Computer imaging and software deployment work together to improve speed to delivery.
• Financial asset management is very useful providing all of the information we need to support our PC replacement process.

• It would be nice if it were possible to export search results
• Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
• Easy report writing

• The remote interactive desktop application has always been a bit clunky compared to other 3PP tools available.
• The system doesn't undergo many updates, regular updates with new features are few and far between (annually or more).

Incentivized

The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Incentivized

As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.

Incentivized

• BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.

• The ROI was very quick to return as one major problem it solved was the deployment of Outlook signatures using info from Active Directory.

Incentivized