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MY experience on BMC Helix Client Management Suite
May 11, 2020

MY experience on BMC Helix Client Management Suite

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix Client Management

We moved to BMC Remedy as ITSM tool from in-house tools in order to meet the scaling of the business. Till then we did not have a full fledge ITAM tool. Since BMC Helix Client Management Tool integrates readily with BMC Remedy, we decided to go with this tool for major asset inventory purpose. This is being used by the whole organisation for ITAM purpose.
  • Integration with BMC Remedy.
  • Lightweight client.
  • Good reporting features.
  • Features are not uniform across OS for end point management.
  • Changes take longer time to execute in the cloud front.
  • This was a costly affair to say the least.
  • Did not find a great value add done by their support and account management team.
As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Do you think BMC Helix Client Management delivers good value for the price?

No

Are you happy with BMC Helix Client Management's feature set?

Yes

Did BMC Helix Client Management live up to sales and marketing promises?

No

Did implementation of BMC Helix Client Management go as expected?

No

Would you buy BMC Helix Client Management again?

No

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential.