BMC Helix Client Management vs. vRealize Configuration Manager (discontinued)

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential

Incentivized

If you want the best compatibility with VMware products, this is it. There are other HyperVisor platforms out there, however, this software is native to VMWare. Reduces potential security threats through a unified approach to configuration management across the physical and virtual infrastructure.

Incentivized

• Easy to use
• Easy to upgrade
• Highly flexible without customization
• Great community/support
• Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
• Computer imaging and software deployment work together to improve speed to delivery.
• Financial asset management is very useful providing all of the information we need to support our PC replacement process.

• Active monitoring of Syslog and notifications based upon the matching conditions.
• Change management- Changes can be pushed to several system from one place. It also keeps the record of what changes and who made the change even if the changes has not been made through VMware vCenter Configuration Manager.
• Robust reporting feature- Enhanced filters features and report generation in excel format presents the data in readable and to the point.
• Integration with ticketing tool further ensures that changes are approved before implementation.

Incentivized

• It would be nice if it were possible to export search results
• Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
• Easy report writing

• It a little cumbersome to get all features up and running.
• Takes a bit of knowledge to get to all configured and thievery setup.
• It would be great if it had a monitoring tool internally, a tool like Nagios for example.

Incentivized

The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Incentivized

As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.

Incentivized

• BMC TrueSight Server Automation
• VMware vCenter Configuration Manager has good reporting feature.
• The interface is very user-friendly and is simple to use.
• Multiple Platform support i.e Windows, Linux, UNIX
• Patch management and templates are easy to configure and use.

Incentivized

• BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.

• Really good ROI!!! Every penny paid with a smile on my face!!!
• Ease of use, simplified GUI, evenhanded features, strong support behind it, compatibility with other products.
• Cuts time for configuration drastically.

Incentivized