TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BrandBastion

    N/AN/ABrandBastion is a community management solution for advertisers, used to improve social performance, have better conversations, and protect brands. 1) Moderation + Alerts: Removes harmful comments 24/7, from spam to discrimination and brand attacks. 2) Customer engagement: Detects customer queries from engagement in real-time and issue custom responses on the user's behalf. 3) Insights: Delivers actionable insights into social media engagement, including sentiment analysis,…N/A

    NapoleonCat

    Score9 out of 10
    N/ANapoleonCat is a social media management solution built around features such as post publishing and engagement across social media channels, competitor monitoring, and analytics and optimization.

    $89

    per month users, profile slots & Inbox Capacity

    Pricing
    BrandBastionNapoleonCat
    Editions & Modules
    No answers on this topic
    Standard
    $89
    per month
    Pro
    $109
    per month
    Expert
    $139
    per month
    Enterprise
    from $465
    per month
    Offerings
    Pricing Offerings
    BrandBastionNapoleonCat
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details14 days to explore features are included free. No credit card is required. The trial is based on the Expert Plan and includes: All features: Social Inbox, Auto-moderation, Publisher, Analytics, and Reporting - 5 seats - 10 social profile slots - 25,000-message capacity in the Inbox - AI Assistant: 100 actions in the Social Inbox and 10 in the Publisher. Please note: during the trial, downloading reports isn’t available, but reports can be previewed. Contact sales to connect a profile with over 1 million followers or to test a more custom setup.
    More Pricing Information
    Features
    BrandBastionNapoleonCat
    Listening/monitoring
    Comparison of Listening/monitoring features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    6.4
    1 Ratings
    18% below category average
    Boolean keyword searches00 Ratings9.11 Ratings
    Filtering out noise/spam00 Ratings7.31 Ratings
    Sentiment analysis00 Ratings4.51 Ratings
    Broad channel coverage00 Ratings4.51 Ratings
    Publishing
    Comparison of Publishing features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    10.0
    1 Ratings
    20% above category average
    Content planning and scheduling00 Ratings10.01 Ratings
    Workflow management00 Ratings10.01 Ratings
    Engagement
    Comparison of Engagement features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    10.0
    1 Ratings
    21% above category average
    Automated routing and prioritization00 Ratings10.01 Ratings
    Customer interaction histories00 Ratings10.01 Ratings
    Bulk actions00 Ratings10.01 Ratings
    Marketing
    Comparison of Marketing features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    6.4
    1 Ratings
    18% below category average
    Campaigns and promotions00 Ratings6.41 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    10.0
    2 Ratings
    18% above category average
    Twitter00 Ratings10.01 Ratings
    Facebook00 Ratings10.01 Ratings
    LinkedIn00 Ratings10.01 Ratings
    Instagram00 Ratings10.02 Ratings
    Pinterest00 Ratings10.01 Ratings
    YouTube00 Ratings10.01 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    10.0
    2 Ratings
    26% above category average
    Campaign success analytics00 Ratings10.02 Ratings
    Real-time tracking00 Ratings10.02 Ratings
    Competitor analysis00 Ratings10.01 Ratings
    Account management
    Comparison of Account management features of BrandBastion and NapoleonCat
    Feature
    BrandBastion
    -
    Ratings
    NapoleonCat
    10.0
    1 Ratings
    23% above category average
    Role-based user permissions & privileges00 Ratings10.01 Ratings
    Mobile access00 Ratings10.01 Ratings
    Best Alternatives
    BrandBastionNapoleonCat
    Small Businesses
    Sendible
    Score7.2 out of 10
    Sendible
    Score7.2 out of 10
    Medium-sized Companies
    Emplifi
    Score8.9 out of 10
    Emplifi
    Score8.9 out of 10
    Enterprises
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BrandBastionNapoleonCat
    Likelihood to Recommend
    -
    (0 ratings)
    7.3
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (3 ratings)
    User Testimonials
    BrandBastionNapoleonCat
    Likelihood to Recommend
    BrandBastion
    No answers on this topic
    NapoleonCat
    It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
    Incentivized
    Read full review
    Pros
    BrandBastion
    No answers on this topic
    NapoleonCat
    • Multi-hashtag searches
    • Customer service
    • Social campaign management
    Incentivized
    Read full review
    Cons
    BrandBastion
    No answers on this topic
    NapoleonCat
    • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
    • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
    Read full review
    Usability
    BrandBastion
    No answers on this topic
    NapoleonCat
    NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
    Incentivized
    Read full review
    Support Rating
    BrandBastion
    No answers on this topic
    NapoleonCat
    Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
    Incentivized
    Read full review
    Alternatives Considered
    BrandBastion
    No answers on this topic
    NapoleonCat
    Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
    Read full review
    Return on Investment
    BrandBastion
    No answers on this topic
    NapoleonCat
    • Maintaining a positive brand image
    • Identifying potential influencers
    • Spying on competitors
    Incentivized
    Read full review
    ScreenShots

    NapoleonCat Screenshots

    Screenshot of Social Inbox, Auto-moderation, AI Assistant, Social CRM,  Schedule & Publish, Analytics, ReportingScreenshot of Social Inbox: Engage communities and manage social customer serviceScreenshot of Analytics: Measure social media marketing performanceScreenshot of Schedule & Publish: Schedule content across platformsScreenshot of AI Assistant:Automate, analyze, and secure social mediaScreenshot of Auto-moderation: Automate conversations on social media