Look Elsewhere...
March 13, 2021

Look Elsewhere...

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NapoleonCat

Was looking for a tool to manage social inbox across a range of social media platforms.
  • N/A
  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
  • Increased cost of evaluating potential platforms, no return at all.
Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)

Do you think NapoleonCat delivers good value for the price?

No

Are you happy with NapoleonCat's feature set?

No

Did NapoleonCat live up to sales and marketing promises?

No

Did implementation of NapoleonCat go as expected?

No

Would you buy NapoleonCat again?

No

Extremely poor experience in the "trial" stage, very poor customer service. A complete waste of money and time.
Live chat was very slow and unhelpful... 10-15 minute wait between messages...
Social inbox functionality for YouTube is very basic.

NapoleonCat Feature Ratings

Not Rated
Content planning and scheduling
Not Rated
Workflow management
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Instagram
Not Rated
Pinterest
Not Rated
YouTube
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated