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Great for multi-hashtag search
June 07, 2018

Great for multi-hashtag search

Jaeger Shaw | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with NapoleonCat.com

We used NapoleanCat because it offered the ability to search for two posts containing two specific hashtags to manage a user engagement contest. A feature not allowed in the native Instagram interface.
  • Multi-hashtag searches
  • Customer service
  • Social campaign management
  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
1 - Social media team
  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
No other program we found allowed for multi-hashtag searching.
Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags.

NapoleonCat Feature Ratings

7.0
Boolean keyword searches
10
Filtering out noise/spam
8
Sentiment analysis
5
Broad channel coverage
5
Not Rated
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
7.0
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
7
8.0
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Google+
Not Rated
Instagram
8
Pinterest
Not Rated
YouTube
Not Rated
7.5
Campaign success analytics
6
Real-time tracking
9
Competitor analysis
Not Rated
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

NapoleonCat.com Support

Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes, and in such a way that made it feel like they were listening to me personally, and learning from my feedback. I felt valued.