Brightflag vs. Elite 3E

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.

Incentivized

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.

Incentivized

• Easy interface
• Amazing customer service
• Measurable impact on bottom line

Incentivized

• Tracks time
• Separates billable and nonbillable hours
• Separates by Matters and clients

Incentivized

• More bespoke flags
• More benchmarking data

Incentivized

• Users have reported that they have more reporting capability in other software.
• The upgrade process is very time-consuming.
• Sometimes slow.

Incentivized

Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Incentivized

Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.

Incentivized

We seem to get the answers that we are looking for rather quickly.

Incentivized

We experienced a better ROI with 3E and the timeline made more sense.

Incentivized

• ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
• Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.

Incentivized

• Better capability than it's predecessor.
• Makes business run smoother.

Incentivized