Brightflag vs. Thomson Reuters Legal Tracker

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.

Incentivized

reviewing and approving e-invoices is very easy in Legal Tracker. adding case notes and status updates is very helpful

• Easy interface
• Amazing customer service
• Measurable impact on bottom line

Incentivized

• e billing software
• case status updates management
• notes and tracking of case schedules

• More bespoke flags
• More benchmarking data

Incentivized

• pulling matter reports are not the easiest to do

Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Incentivized

the interface and usability is very good. the reporting capability is also very helpful for purposes of quarterly or monthly reports for operational leadership.

Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.

Incentivized

Legal Tracker works better in report pulling as well as how easy the interface is to use. the product also assists with note and status update entries and data collation.

• ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
• Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.

Incentivized

• approving and adjusting bills as e-bills is very easy and efficient