TrustRadius

CA Unicenter Network and Systems Management (Discontinued) vs. OpSense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CA Unicenter NSM (Discontinued)
Score 3.1 out of 10
N/A
Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.N/A
OpSense
Score 0.0 out of 10
N/A
OpSense provides automated refrigeration monitoring, delivering actionable intelligence and significant savings in perishable inventory, labor cost, compliance, and equipment maintenance. The OpSense dashboard reveals on a single pane the status of an operation including highlighting locations with critical or warning events. OpSense reports provide an in-depth view of individual devices, event summaries, the ability to compare devices…N/A
Pricing
CA Unicenter Network and Systems Management (Discontinued)OpSense
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CA Unicenter NSM (Discontinued)OpSense
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
CA Unicenter Network and Systems Management (Discontinued)OpSense
Features
CA Unicenter Network and Systems Management (Discontinued)OpSense
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
28% below category average
OpSense
-
Ratings
Automated alerts and notifications6.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
22% below category average
OpSense
-
Ratings
Patch Management5.01 Ratings00 Ratings
Service configuration management8.01 Ratings00 Ratings
Software and hardware inventory5.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
5.5
1 Ratings
34% below category average
OpSense
-
Ratings
Performance data reports5.01 Ratings00 Ratings
Customizable reporting7.01 Ratings00 Ratings
Data visualization5.01 Ratings00 Ratings
Risk analysis5.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
CA Unicenter Network and Systems Management (Discontinued)
2.0
1 Ratings
108% below category average
OpSense
-
Ratings
Antivirus and malware management2.01 Ratings00 Ratings
User Ratings
CA Unicenter Network and Systems Management (Discontinued)OpSense
Likelihood to Recommend
3.0
(1 ratings)
-
(0 ratings)
Support Rating
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
CA Unicenter Network and Systems Management (Discontinued)OpSense
Likelihood to Recommend
Discontinued Products
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
Pros
Discontinued Products
  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
Cons
Discontinued Products
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
Support Rating
Discontinued Products
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
Alternatives Considered
Discontinued Products
I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
Return on Investment
Discontinued Products
  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Verified User
Anonymous
Read full review
OpSense, Inc
No answers on this topic
ScreenShots