TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calibre

    Score9 out of 10
    N/ACalibre is call center recording software from HigherGround, Inc..N/A

    OneContact WFO

    Score9 out of 10
    N/AOneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab.N/A
    Pricing
    CalibreOneContact WFO
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CalibreOneContact WFO
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    CalibreOneContact WFO
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Playvox
    Score6.7 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    Calabrio WFM
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CalibreOneContact WFO
    Likelihood to Recommend
    9.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    CalibreOneContact WFO
    Likelihood to Recommend
    HigherGround, Inc.
    Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    Pros
    HigherGround, Inc.
    • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
    • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
    • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    Cons
    HigherGround, Inc.
    • I'd like to see more customization.
    • More plugins and plugin notifications.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    Support Rating
    HigherGround, Inc.
    Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    Alternatives Considered
    HigherGround, Inc.
    Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    Return on Investment
    HigherGround, Inc.
    • Increased the learning time of my team.
    • Allowed for easy exchange of lengthy documents.
    • Provided more up to date general knowledge for the departments.
    Incentivized
    Read full review
    Collab
    No answers on this topic
    ScreenShots