It gets the job done for initiating loans. I can't say anything about the marketing tools as I haven't used them but as a de facto technical support person in the company, I have helped many of the loan officers resolve issues (or inform them they are not resolvable yet). One limitation I ran into was property and loan matching. The system allows one property to be matched with multiple liabilities but not the converse. For an investor with a portfolio loan, it was not possible to show one liability relating to multiple properties. This required workarounds. The field for entering properties is very small in list form making review difficult when there are more than a few properties. The interface could be more adjustable. Overall, the program is not well-liked by the loan officers who would prefer a more modern platform, though all surely have some drawbacks. The program appears to have many functions we do not use and it would be preferred if the ones we use worked better.
Some areas where Northridge Loan Systems is best suited is for mid to large-sized companies who are handling thousands of loan applications on a day-to-day basis. Since this program has a sizeable IT infrastructure, this software is best suited for companies that have a mid to large-size IT team with scalable infrastructure. I would not recommend Northridge Loan System to smaller-sized companies with a low volume of loans as it can be a mid-complex to manage and maintain when there are other solutions out that cater to smaller businesses.
There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
The menus are not intuitive and could be much better.
The user interface is archaic.
Field links do not work correctly and take a long time to be corrected.
We chose Nortridge Loan System to handle our loan management going forward to due to the fact that we can implement this crucial business function in the cloud. Unlike Shaw Systems, which is completely on-premise, we have to manage many aspects of this software for the business from servers to segregated networks, and backups to ensure availability. With Northridge Loan Systems being able to be implemented in the cloud, we can ensure higher availability to our loan servicing teams and increased insurance that data will be safe with the DR procedures surrounded in the cloud.
