CARET Legal vs. LawPay

Well-suited to a small to midsized law firm setting. Would also recommend for management seek easy ways to keep track of a large volume of business and to track which staff are doing what. The software isn't the best suited for running a lot of complex reports--we can obtain simple information in the reports, but sometimes we find ourselves pulling certain data from Zola and working with it in other software environments instead.

Incentivized

LawPay is well suited as a credit card processing system. It provides security needed to meet company insurance requirements. It is interesting because they have acquired MyCase which is another law case management software that we use, yet some of the functionality of LawPay, specifically Affirm, is not available on MyCase. Ideally it would be great to have all the same functionality on MyCase so we could use that only.

Incentivized

• Provide me with instant list of assignments.
• Easily record billable hours.
• Monitor the work of colleagues whom I supervise.

Incentivized

• Payment plans through affirm
• Recurring payment schedules
• Ease of use
• Secure payment storage
• Clients are able to make payments on their own using a payment link.

Incentivized

• The email integration feature has never consistently worked.
• I can't toggle easily between viewing all time and just my time, have to use the filters.
• Pulling reports to capture certain notes/details not perfected yet.

Incentivized

• Cost comparison to competitors
• Customer support and response
• Transparency with pricing

Incentivized

I didn't have the ultimate decision-making power to choose Zola. Clio was more expensive and may have offered a more robust platform, but with some options we didn't need. Westlaw was good for case management, but we would have likely still needed separate software to patch together something like Zola. Zola support isn't that great, but we rarely need it.

Incentivized

I selected LawPay since they were designed specifically for attorneys and firms. They understand our business and developed their products to meet those business needs.

Incentivized

• Collections have been better overall.
• Verifying staff work has been made much easier, potentially leading to more efficiencies.
• The software itself is costly.

Incentivized

• Easier to collect client payments
• Lends credibility to business
• Offers payment options for clients

Incentivized