MyCase

I think for a small firm, i.e. 1-10 attorneys, [MyCase] is an ideal very cost effective platform. I suspect for larger organizations it might be a bit unsuited, especially for large projects with multiple lawyers.

I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff.

My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program.

Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration.

MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.

The fees are absolutely excessive and higher than every other platform, additionally there is a monthly subscription fee on top of all the fees they deduct from your operating account. My biggest problem - MyCase deducts fees from deposits put into your trust account. Meaning if you’re only holding money for the client you’re going to pay for it out of your business account. A $10,000 trust deposit results in $300 being taken out of your operating account. When I refund trust funds to client I lose money. Unacceptable. I’m looking to switch platforms now. I pay MyCase thousands of dollars a month to use the platform. When I saw the numbers, I can’t believe they have business.

Great for small firms or solo attorneys. It's inexpensive and offers lots of features. It's easy to jump in and start using. If you have lots of integrations (like through Zapier), it's probably not the best program for you. If you need a simple easy-to-use central calendar, task, communication, and doc storage platform, MyCase is great.

Years ago, they were very supportive. They tend to address issues, but they aren't very communicative when dealing with feedback. They just add new features suddenly. There aren't many issues with our platform, so we don't have many questions now, but years ago, we did have some issues that needed to be addressed and then they were much more responsive.

My case is an excellent program for a small law firm to keep track of individual caseloads billing requirements for clients and keeping track of that clients are paying on time by providing client with excellent up-to-date status is on their files with minimal effort from the staff

MyCase is best suited, and focuses primarily on, small law firms. If you have over 20 attorneys or you don't practice law it would probably not be the best fit. It would still work fantastically but there are likely better products for larger firms or different industries. I have worked at several firms that use a mix of products, one for calendaring, one for file management, one for billing, one for invoicing, etc... It was always a struggle to get the systems to work together and I always wasted a lot of time switching between programs. With MyCase 99% of what I need is right in front of me.

The support is better than most companies, not perfect.