CARET Legal vs. Tabs3 Billing

Well-suited to a small to midsized law firm setting. Would also recommend for management seek easy ways to keep track of a large volume of business and to track which staff are doing what. The software isn't the best suited for running a lot of complex reports--we can obtain simple information in the reports, but sometimes we find ourselves pulling certain data from Zola and working with it in other software environments instead.

Incentivized

This would be great software for a small office with a handful of files. For a modern law firm, not so much.

Incentivized

• Provide me with instant list of assignments.
• Easily record billable hours.
• Monitor the work of colleagues whom I supervise.

Incentivized

• The software usually boots without freezing.
• Because editing after submitting an entry is impossible, we are required to be exact and precise.
• Total hours per month entered are probably visible to someone.

Incentivized

• The email integration feature has never consistently worked.
• I can't toggle easily between viewing all time and just my time, have to use the filters.
• Pulling reports to capture certain notes/details not perfected yet.

Incentivized

• No way to edit an entry after saving.
• Freezes often after booting.
• There is no way to see total hours monthly.

Incentivized

I didn't have the ultimate decision-making power to choose Zola. Clio was more expensive and may have offered a more robust platform, but with some options we didn't need. Westlaw was good for case management, but we would have likely still needed separate software to patch together something like Zola. Zola support isn't that great, but we rarely need it.

Incentivized

Slow, hard to use, feels straight out of the 1980’s.

Incentivized

• Collections have been better overall.
• Verifying staff work has been made much easier, potentially leading to more efficiencies.
• The software itself is costly.

Incentivized

• Having to be so precise and unable to delete entries is very difficult on morale.
• A graphical user interface would make it easier,

Incentivized