CCH Axcess vs Intuit Lacerte

I’d only recommend tax. CCH customer service cannot handle it well when you order different softwares from them. They don’t value customers’ time. We still have to call in to pay. I got so frustrated with billing issues that I just pay in full for my orders.

I consider myself a good long term client. Paid in full when their billing got confusing, only contact sales rep once a year to renew. However, the relationship turned south after I ordered all the suites. When there was an issue, I realized that it doesn’t matter that I order all the Axcess modules, paid in full and have been a loyal customer. They simply just don’t care. Everyone just says they can’t take care of my issue.

Lacerte is great overall and easy to use for tax return workflow tracking and tax return filing. I wish the report functions were more robust but compared to other software, Lacerte is really great.

Lacerte customer service has been great. They are very knowledgeable about the product and can help resolve problems quickly.