CenterEdge Advantage vs. EBizCharge

Any FEC small or big can benefit from CenterEdge. It pulls your entire facility together under one point of sale. Groups, redemption prizes, Bowling modules, Laser Tag modules, webstore, kiosks...just to name a few. As CenterEdge is relatively young they are growing and expanding at a rate that can not be ignored and we are glad to have them back at our locations.

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I feel like I have answered this in my previous responses, but it is well suited for the Accounts Receivable side of our company which helps streamline the payments our customers send us. I would recommend it for all AR situations to help a company, but it does have some bugs to be worked on. It has overall helped our company.

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• Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well.
• Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon.
• Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event.

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• Process the credit card payments
• pay on time
• bank deposit

• External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules.
• F&B Recipe creation and management could be a little easier but it still does a good job.

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• We have had issues with the automatic import of payments from EBizCharge
• into Acumatica. When we manually import them, they successfully apply to the correct order/invoice, but when we had it on automatic, we would get duplicated payment entries which created more unnecessary work for us having to delete them after.
• We were told that previously used credit cards on a customer account would not show up if another user wanted to pay for a separate order/invoice, but they do show up. We have a couple of accounts that many, many users pay through and it would be way too hard to create a new account for each user since there are so many that use it. We just wanted the ability to not have the previously used credit cards shown on a new payment, but they are which is super inconvenient for security purposes.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.

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- Good customer service if bugs arise - Easy streamlined process for the Accounts Receivable side of our company

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Micros is great for the restaurant industry, but we're not that. We are an FEC with MANY activities under one roof including F & B, but Micros just could not handle keep track of everything we offer to our guests. Centeredge does that and more. If you are a bar/restaurant then Micros is for you. But if you are an FEC with many different offerings and you want to have control over your sales, don't think...choose CenterEdge.

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PayFabric was what we switched from and the customer service and features were not as good as what EBizCharge was able to offer us. And EbizCharge was cheaper overall than PayFabric which helped our company budget as a whole

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• Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here!
• Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us.
• Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy???

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• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service