TrustRadius

Centrical vs. OneContact Gamification

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Centrical
Score 9.5 out of 10
N/A
Centrical is a performance-driven Microlearning and Employee Engagement platform that utilizes a gamification engine to align frontline employee behavior with business KPIs. The system operates as a performance intelligence layer that ingests real-time data from CRM and Contact Center platforms to trigger personalized coaching and training interventions.N/A
OneContact Gamification
Score 0.0 out of 10
N/A
Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. OneContact Gamification is a tool designed to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps,…N/A
Pricing
CentricalOneContact Gamification
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentricalOneContact Gamification
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
CentricalOneContact Gamification
User Ratings
CentricalOneContact Gamification
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
CentricalOneContact Gamification
Likelihood to Recommend
Centrical (formerly GamEffective)
It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Pros
Centrical (formerly GamEffective)
  • User-friendly platform for both admins and end users
  • Scalable and compatible with desktop, laptop, tablet, and mobile devices
  • Strong customer success team behind their product
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Cons
Centrical (formerly GamEffective)
  • Integration with more platforms through API
  • More in-depth support articles at their database for narrative config/design
  • More plug and play narrative options for beginners
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Usability
Centrical (formerly GamEffective)
Overall, this is a great product, with many flexible and value-add characteristics. The variety of flavors it offers to configure learning and performance management solutions from scratch, together with a strong team behind it and the appropriate support channels, make this an ideal option for most organizations.
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Support Rating
Centrical (formerly GamEffective)
There is a dedicated support team available and a support platform 24/7. Tickets are worked on quickly and a sense of urgency is understood by the provider. Feedback is taken into consideration, and one thing that makes a huge difference for me is the fact that there is a product development team that constantly reaches out and enhances the product to adapt to clients' needs.
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Alternatives Considered
Centrical (formerly GamEffective)
We selected Centrical especially because of the ease to configure and how you may integrate compelling narratives into your programs. It makes a big difference to add personality to it. You may use the "out of box" options, but also you can configure your own based on your needs. This user-friendly platform is also guaranteed to be secure and compliant to PCI standards, which makes a huge difference.
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
Return on Investment
Centrical (formerly GamEffective)
  • Increase in Learner Satisfaction NPS Scale Score
  • Increase in Learner Engagement
  • Higher quality of Learning Design with this authoring tool
  • Impact to performance KPIs and shorter time to competency
Allan Morales | TrustRadius Reviewer
Allan Morales
Regional Training Manager
Read full review
Collab
No answers on this topic
ScreenShots