#1 most frequent
United States of America
100.0%14 installations of 14
What is Centrical?
Centrical is a performance-driven Microlearning and Employee Engagement platform that utilizes a gamification engine to align frontline employee behavior with business KPIs. The system operates as a performance intelligence layer that ingests real-time data from CRM and Contact Center platforms to trigger personalized coaching and training interventions.
Categories & Use Cases
Videos
Who Buys & Uses Centrical
Engage employees and boost performance!
Pros
- User-friendly platform for both admins and end users
- Scalable and compatible with desktop, laptop, tablet, and mobile devices
- Strong customer success team behind their product
Cons
- Integration with more platforms through API
- More in-depth support articles at their database for narrative config/design
- More plug and play narrative options for beginners
Return on Investment
- Increase in Learner Satisfaction NPS Scale Score
- Increase in Learner Engagement
- Higher quality of Learning Design with this authoring tool
- Impact to performance KPIs and shorter time to competency
Alternatives Considered
Bunchball Nitro and CallidusCloud SalesMotivate (formerly Badgeville)
Usability
Other Software Used
Vyond (formerly GoAnimate), QuestionPro, Zoom, LinkedIn Learning (Lynda.com)