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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cerence AI, powered by CaLLM

    N/AN/ACerence offers intelligent AI assistant solutions for global mobility, a portfolio of products, services, toolkits, and innovations that extends the technology to mobility ecosystems. Cerence Cognitive Arbitrator offers a virtual assistant that offers access to assistants and content in a singular, voice-activated interface, with the goal of compromising the privacy, security, or integrity of automakers’ uniquely branded user experience.N/A

    UJET

    Score9.2 out of 10
    N/AUJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
    Pricing
    Cerence AI, powered by CaLLMUJET
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cerence AI, powered by CaLLMUJET
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Cerence AI, powered by CaLLMUJET
    Contact Center Software
    Comparison of Contact Center Software features of Cerence AI, powered by CaLLM and UJET
    Feature
    Cerence AI, powered by CaLLM
    -
    Ratings
    UJET
    8.3
    2 Ratings
    2% below category average
    Agent dashboard00 Ratings9.02 Ratings
    Validate callers00 Ratings8.52 Ratings
    Outbound response00 Ratings8.52 Ratings
    Call forwarding00 Ratings7.01 Ratings
    Click-to-call (CTC)00 Ratings8.52 Ratings
    Warm transfer00 Ratings9.02 Ratings
    Predictive dialing00 Ratings8.52 Ratings
    Interactive voice response00 Ratings8.52 Ratings
    REST APIs00 Ratings7.01 Ratings
    Call scripts00 Ratings7.42 Ratings
    Call tracking00 Ratings8.52 Ratings
    CRM software integration00 Ratings9.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cerence AI, powered by CaLLM and UJET
    Feature
    Cerence AI, powered by CaLLM
    -
    Ratings
    UJET
    7.9
    1 Ratings
    5% below category average
    Inbound call routing00 Ratings7.01 Ratings
    Omnichannel inbound routing00 Ratings8.01 Ratings
    Recording00 Ratings9.01 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings8.01 Ratings
    Live reporting00 Ratings8.01 Ratings
    Customer surveys00 Ratings7.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    Cerence AI, powered by CaLLMUJET
    Small Businesses
    No answers on this topic
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    No answers on this topic
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cerence AI, powered by CaLLMUJET
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Cerence AI, powered by CaLLMUJET
    Likelihood to Recommend
    Cerence, Inc
    No answers on this topic
    UJET
    Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
    Incentivized
    Read full review
    Pros
    Cerence, Inc
    No answers on this topic
    UJET
    • Tracking number of calls and chats everyday
    • Tracking Average handle time
    • View calls waiting in the queue
    Incentivized
    Read full review
    Cons
    Cerence, Inc
    No answers on this topic
    UJET
    • CRM integration customization
    • Advanced Reporting
    • SSO Integration
    Incentivized
    Read full review
    Alternatives Considered
    Cerence, Inc
    No answers on this topic
    UJET
    UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
    Incentivized
    Read full review
    Return on Investment
    Cerence, Inc
    No answers on this topic
    UJET
    • There were a few system outages, they have since implemented a business continuity plan
    • Their onboarding support was really good
    • They built out an integration to Assembled which is great for workforce management
    Incentivized
    Read full review
    ScreenShots