Certa vs. OneTrust Tech Risk & Compliance

Our brief experience with Certa was great overall. We liked the many options it provided, and saw how easily it could help manage our company's needs. However, the app was not as intuitive to work our way through, especially for those in our company that are not tech savvy. The onboarding function was what I was most excited about while using it. The dashboard made it super easy to see the overview of a project and know the next steps that need to be taken, and help get everyone on the same page without having to send emails, calls or texts to give updates. However, when deciding whether to continue with Certa or go a different route, the choice was hard, but he had enough employees struggling and unsure on the app that made the end decision

Incentivized

OneTrust provides a repeatable and defined process for vendor assessments but should be adapted to your organization. OneTrust functions well for a centralized document repository. The pricing of modules and what modules are required for workflows to function fully should be better defined. Automated assessments can wind up in spam filters and should be communicated outside of the platform prior to sending to the vendor.

Incentivized

• It made it easy to onboard suppliers
• Internal and external team communication
• Fully customizable

Incentivized

• Module wise implementation.
• Very reasonable price structure.
• Easy and speedy to implement.
• Product roadmap.

• Because it is fully customizable, we felt like there were too many options. Having more of a basic template for like-minded industries would be helpful.
• Maneuvering around the app was not as easy as I'd hoped. We have several employees that aren't tech savvy, and it was hard getting them to use the app.

Incentivized

• Documentation chasing for assessments is not as automated or hands-off as demos made it seem.
• Getting custom risk matrix set up required professional onboarding.
• Platform is less than intuitive.
• Pricing is module dependent and demos do not highlight which module is included in which workflow.

Incentivized

We actually ended up picking JobNimbus over Certa only because we had employees that were already familier with JN and felt comfortable navigating and assisting other coworkers. It came down to JN and Certa and that was the only reason we didn't go with Certa. They were very comparable, but the few employees that are not tech savvy were having difficulties navigating Certa. I would not be opposed to using Certa in the future or recommending it to other companies.

Incentivized

During the assessment, we found that OneTrust is easier to use, set up, and administer. it has a quick ROI and value for business. The OneTrust product support and roadmap are far more competitive in comparison to TrustArc. OneTrust is specialized in GRC including Data Privacy and Cookie compliance, where Archer is good in Enterprise Risk management.

• The contract software was great. We were spending money each month to have certified contracts signed and drawn up. Certa did a great job at including this feature, saving money overall.
• Once all documents and contacts are inputted, so much time and effort would be saved. We would no longer need to call, email or follow up with each other to verify that tasks were completed.

Incentivized

• More uniform vendor assessments.
• Defensible numeric metrics reflecting risk.
• Centralized document repository for audit proofs.

Incentivized