Certinia PS Cloud vs. Resource Guru

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Certinia PS Cloud
Score 7.0 out of 10
N/A
Certinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it utilizes the same data for sales, services and finance on one system.N/A
Resource Guru
Score 8.0 out of 10
N/A
Resource Guru is presented as a fast, flexible way to schedule teams and projects. It enables users to: Manage people, equipment, and meeting rooms in one place Assign work, book time off, and edit schedules in seconds Track availability in real-time and avoid unrealistic workloads Keep a team up-to-date with personal dashboards and daily schedule emails Analyze utilization rates, clients, and projects for more accurate project forecasts and…
$4.16
per month per user
Pricing
Certinia PS CloudResource Guru
Editions & Modules
No answers on this topic
Grasshopper Plan
$4.16
per user, per month
Blackbelt Plan
$6.65
per user, per month
Master Plan
$10
per user, per month
Offerings
Pricing Offerings
Certinia PS CloudResource Guru
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Certinia PS CloudResource Guru
Project Management
Comparison of Project Management features of Product A and Product B
Certinia PS Cloud
-
Ratings
Resource Guru
8.8
3 Ratings
14% above category average
Resource Management00 Ratings8.93 Ratings
Scheduling00 Ratings8.63 Ratings
Team Collaboration00 Ratings9.02 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Certinia PS Cloud
-
Ratings
Resource Guru
8.0
2 Ratings
7% above category average
Project & financial reporting00 Ratings8.02 Ratings
Best Alternatives
Certinia PS CloudResource Guru
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Certinia PS CloudResource Guru
Likelihood to Recommend
9.0
(13 ratings)
8.0
(3 ratings)
Likelihood to Renew
9.0
(3 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Certinia PS CloudResource Guru
Likelihood to Recommend
Certinia
PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
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Resource Guru
It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
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Pros
Certinia
  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
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Resource Guru
  • We can color by client, project, booker for clear picture.
  • There are filters to select particular resources for need of our event.
  • We can easily see booked and free time.
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Cons
Certinia
  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
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Resource Guru
  • lacks real-time logging button
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Likelihood to Renew
Certinia
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
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Resource Guru
No answers on this topic
Usability
Certinia
It is maturing and does what it does well although it is not fully complete.

Integration to SF is great.

Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
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Resource Guru
No answers on this topic
Reliability and Availability
Certinia
We have maybe had 1-2 outages over 3 years.
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Resource Guru
No answers on this topic
Performance
Certinia
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
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Resource Guru
No answers on this topic
Support Rating
Certinia
Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
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Resource Guru
No answers on this topic
In-Person Training
Certinia
It was fine.
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Resource Guru
No answers on this topic
Implementation Rating
Certinia
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
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Resource Guru
No answers on this topic
Alternatives Considered
Certinia
FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
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Resource Guru
Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
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Return on Investment
Certinia
  • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
  • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
  • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
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Resource Guru
  • It's easy to assign work to the resources.
  • Resources can be filtered with various criteria as per the project needs.
  • We get clear picture of assigned tasks and hence project progress.
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ScreenShots

Resource Guru Screenshots

Screenshot of Simple, drag-and-drop schedulingScreenshot of Focus in on specific groups of resourcesScreenshot of Helps with utilization and capacity managementScreenshot of Manages sick days, holidays, and any other types of time off.Screenshot of A single resource poolScreenshot of Repeats weekly, fortnightly, monthly and yearly