Overview
What is Slack?
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…
Loving Slack - changed our working lives!
Great collaboration software
Game Changer
Slack is AMAZING!
Usability of Slack.
First Choice For Reliable Company Chat
Slack allows us to thrive.
Very effective communication tool with robust features
Near perfection
We …
Slack is another level
It's like social media platform in a professional setting
Slack is a great tool for remote and hybrid companies!
Slack- by far the best communication tool!
Slack is a masterpiece for collaboration
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Chat (393)9.696%
- Mobile Access (370)9.292%
- Discussions (380)9.191%
- Notifications (389)8.989%
Reviewer Pros & Cons
Pricing
Free
$0
Pro
$7.25*
Business+
$12.50*
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 7.7Task Management(237) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 7Gantt Charts(61) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 7.7Scheduling(195) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 7.8Workflow Automation(212) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 9.2Mobile Access(370) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 8.1Search(368) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
- 7.1Visual planning tools(141) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 9.6Chat(393) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 8.9Notifications(389) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 9.1Discussions(380) Ratings
Users can join groups or message boards for forum-style collaboration.
- 8.1Surveys(234) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 7.7Internal knowledgebase(234) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 8.4Integrates with GoToMeeting(111) Ratings
Integrates with GoToMeeting for web conferencing.
- 8.5Integrates with Gmail and Google Hangouts(184) Ratings
Integrates with Gmail and Google Hangouts.
- 8.3Integrates with Outlook(122) Ratings
Integrates with Microsoft Outlook to tie in email threads.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8Versioning(170) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 8.4Video files(323) Ratings
Supports video file types
- 8.4Audio files(318) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 8.1Document collaboration(256) Ratings
Users can edit files and attach comments to files.
- 8.1Access control(236) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 8Advanced security features(198) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 8.7Integrates with Google Drive(213) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 9Device sync(257) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Slack?
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.
Slack Features
Project Management Features
- Supported: Task Management
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Skype
- Supported: Integrates with GoToMeeting
- Supported: Integrates with Gmail and Google Hangouts
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Integrates with SharePoint
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Additional Features
- Supported: Audio Conferencing
- Supported: Video Conferencing
- Supported: Sales Enablement
- Supported: Unified Communications as a Service
- Supported: Meeting Management
- Supported: Encrypted Communications
Slack Competitors
Slack Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(8191)Attribute Ratings
Reviews
(1-25 of 393)Slack easy and useful
The use of huddle for a voice call and video sharing is very useful.
- Quick communications
- Ability to reach colleagues very quickly
- Ability to chat with customers quicker than using emails
- Setting of status
- Searching of messages
- Way to organize chats based on tags
Loving Slack - changed our working lives!
- Teamwork
- Brainstorming
- Collating innovative ideas
- Integration to project planning apps
- Integration with email
- Dashboard to plug in database for dev stats
Great collaboration software
- Scheduling messages for later
- Sharing documents and files
- Huddling (video and audio)
- Sharing images
- Integrating with HubSpot and other apps
- Grouping of conversations in one place
- Screen sharing interface on huddles
- HubSpot notifications could be disappearing
Game Changer
- Team Collaboration
- API Links to other Applications
- User Friendliness
- Mobile experience / great app
- More flexibility on pricing
- Video conferencing
- Knowledge Base
With video calls, we could eliminate other applications.
Slack is AMAZING!
- team collaboration
- simple, easy to use interface
- More reliable than Microsoft Teams
- cost and pricing
- huddles and calling
- integrations with 3rd party
Usability of Slack.
- Cascading report to our team.
- Escalating the important case.
- Communicating to each other.
- Slightly enhancing the letter font.
- Adding some features that may help.
- Removed some slight glitch.
First Choice For Reliable Company Chat
Slack allows you to create channels for departments and topucs and giving everyone granular access. It's even possible to workw ith externals by giving them guest access to specific channels, or to collaborate with different Sack teams outside of your organisation, simply by linking channels.
- Clean UX
- Granular notification settings
- Integrated Video calling
- Cross-org collaboration
- Pricey for enterprises
Slack allows us to thrive.
- External channels for clients and suppliers.
- Automation with app integrations.
- High visibility of projects to everyone on the team.
- It can get a bit noisy with lots of channels and threads in particular.
- Some people take a little while to get used managing comms.
- It can be hard to find a particular discussion once its a bit older and buried in other messages.
Very effective communication tool with robust features
We have numerous different channels for different functions at the company (marketing, creative, sales, general chat, random). It's a great way to connect with people in other departments, which can be particularly nice in an entirely remote company.
- Organized chats
- Search feature with advanced filters
- Custom layouts
- APIs with other apps for seamless integration
- Syncs with my calendar to provide reminders
- Clearer step-by-step instructions on setting up integrations
- Easier 'reminder' features for responding to messages
You can also immediately start a zoom meeting. Easy features that can be activated with just a forward slash.
Near perfection
We call each other through Slack, share updates in main channels and use the group chat functionality to ensure we're all on the same page as to where we are on a day-to-day basis.
In short, Slack allows us to function as a remote company in the same way we would in an office.
- Direct messages
- Channels
- Reminders
- Integrations
- Threads
- Canvas
The ability to separate colleagues into the channels they will find most relevant and also how quickly you can create direct messages and 'huddles' (calls) mean that you hardly notice you're not in a building with your colleagues. Top marks!
Slack is another level
- Real-time communication
- Bots with reminders
- Integration with third-party tools
- Screen sharing quality
- Catch up feature in the desktop version
- Read messages keep as unread sometimes
Less appropriate: Share sensitive data; Peer-programming with screen sharing; Share large files; Project management.
It's like social media platform in a professional setting
- Slack is good for managing threads
- Slack is great when you want to escalate things with proper documentation
- Slack has good features that allows the user to customize the thread
- Design of the interface
- Customizability
- Loading speed
Slack is a great tool for remote and hybrid companies!
- chat
- integration with external services
- web calls
- small issues with notifications in desktop app
Slack- by far the best communication tool!
- Communication
- Collaboration
- Simplicity
- Interactions
- Huddles can be tricky to share screens
- Sometimes Huddle audio is poor
- Channels can get old and repetitive
Slack is a masterpiece for collaboration
- easy to use
- complete
- integrations
- rock solid
- weight of the client
- integration with external users requests several operations to be set
- pricing
Slack is like a swiss-army multitool
- Collaboration
- Source of knowledge
- Integrations
- Telephony/meetings
Don't Call Me, Don't Text Me, Just Slack Me
- Quick and easy direct messaging to single people or groups of people
- Rich text support for images, attachments, code snippets, or just emphasis
- Channels are quick and easy to set up and customize
- Sometimes it's easy to get overwhelmed by notifications if you don't customize your alerts
- Free plan limits the number of messages available at any given time, meaning you can "lose" a conversation with someone after talking to others
- iOS version of Slack doesn't support landscape orientation
Slack - my favorite
- Visually pleasing
- Extensive ability to communicate through giphy's, emoji's, formatting of information
- up time is very consistent
- I would love to see Slack adding in more quick commands
- putting together training for how to use these quick commands
The Efficient Way to Collaborate and Communicate with Your Team
- Slack is pretty awesome for team chats
- Very easy to setup new workspaces and channels
- Expensive plan
- Message history get lost
- Limited users in huddle
An indispensable tool for Power Users
- Channels for discussions
- Ability to remind and schedule messages
- Ability to deal with multiple communities
- Huddle often has some or the other issue with respect to connectivity
- Searching within threads can be nightmare. Message which are several weeks old are really hard to find.
- The FTUX can be better. Hard to find keyboard shortcuts for frequently used functions.
For smaller team sizes say less than 100, the level of complexity offered may not add enough value. Also, for folks who do not use extensions and plug-ins, there are several low-cost solutions.
Good for remote working
- Good for casual / social conversations
- Reduce email inbox 'flooding'
- Syncs well with Outlook calendar
- Allow non paid premium users access to old messages
- Allow easier re-connection if somebody deletes their app
Slack Builds Team Collaboration on the Fly
- on-demand communication
- works great with any browser or device
- allows us to attach documents and link to websites without any issues
- love the emojis it offers!
- Wish it would have a library of Giphys or just a better way of finding them.
- Calendaring would be nice
Enjoy using Slack daily as a remote employee
- Moment by moment chatting
- Groups
- Emoticons
- Acknowledments
- Threads
- When has someone seen a message
- Has seeing a message mean it's been viewed? Not necessarily
Slack from Customer Support POV
- Communicate things with people within the organisation
- Create teams to discuss particular topics
- Calls are integrated and allow to share screen for a better and quicker comm
- Share and manage files attached to conversations
- Sometimes the search using keywords doesn't work really well
- During calls the sound may be not the best or sometimes it is lost which led you to have to close the app and reopen it again
- It would be nice to have the option to add images in between of text
I like that you can create channels for specific topics and keep the conversations in different places to allow you coming back later to this specific channel and continue in there. This is also nice because you can go back to the different channels and look through them instead of looking through the whole account.
- User administration
- Team communication
- Integrations
- More readily accessible administrative options
- Pricing