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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews

Slack easy and useful

9 out of 10
March 13, 2024
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is …
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Game Changer

8 out of 10
March 11, 2024
I wanted to share my positive experience with implementing Slack at work. It has truly been a game-changer for our inter-office …
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Slack is AMAZING!

10 out of 10
March 11, 2024
Incentivized
internal communcations and desk planning for status of vessels (often used as a whiteboard for teams to collaborate infomration before …
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Near perfection

10 out of 10
March 04, 2024
Incentivized
As a remote company, Slack is our central hub for communication, where we collaborate on tasks and projects as well as day to day work.

We …
Continue reading

Slack is another level

10 out of 10
February 27, 2024
Incentivized
The team use Slack for real-time messaging to discuss projects, share updates, and ask questions.

We also integrate with third-party tools …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (393)
    9.6
    96%
  • Mobile Access (370)
    9.2
    92%
  • Discussions (380)
    9.1
    91%
  • Notifications (389)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8191)

Attribute Ratings

Reviews

(1-25 of 393)
Companies can't remove reviews or game the system. Here's why
March 13, 2024

Slack easy and useful

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Slack with channel to set specific scope discussions on products, teams and direct chat communications among the employees. It is easy to use and useful to create public and or private channel among colleagues or with customers.
The use of huddle for a voice call and video sharing is very useful.
  • Quick communications
  • Ability to reach colleagues very quickly
  • Ability to chat with customers quicker than using emails
  • Setting of status
  • Searching of messages
  • Way to organize chats based on tags
Quicker way to communicate, division in channels is very useful. Better experience related to other tools like Skype for business. Clean interface and good customer experience. The new release has a different way of showing some pages. Old way looked better fo my habits but the app improvement is good.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great tool for teams who work remote, helps us collaborate well and being cloud based means this is great for in person meetings at the office, as well as on the go from your phone or iPad.
  • Teamwork
  • Brainstorming
  • Collating innovative ideas
  • Integration to project planning apps
  • Integration with email
  • Dashboard to plug in database for dev stats
It's a great tool for the remote workforce to brainstorm ideas both inside and outside of meetings. Makes it much easier to contact teammates. Slack is not so great at making calls and video conferencing but hopefully will get better over time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack to communicate in our team and as a business at large. The product allows us to easily communicate and share ideas, files and documents. We can easily jump into huddles to audio or video call with each other. We use it all day every day, it is very smooth and seamless.
  • Scheduling messages for later
  • Sharing documents and files
  • Huddling (video and audio)
  • Sharing images
  • Integrating with HubSpot and other apps
  • Grouping of conversations in one place
  • Screen sharing interface on huddles
  • HubSpot notifications could be disappearing
It is so easy and quick to jump into a huddle to speak with my colleagues at a moment's notice. It is a very good way of keeping in touch with everyone, especially as the team grows in size. It might not be best suited to smaller organisations who don't have that many people.
March 11, 2024

Game Changer

Score 8 out of 10
Vetted Review
Verified User
I wanted to share my positive experience with implementing Slack at work. It has truly been a game-changer for our inter-office communications. Slack has proven to be an excellent tool for connecting with the rest of the team. I find it incredibly user-friendly and efficient, making work easier and more productive. My overall experience with Slack has been fantastic. The platform is intuitive, making team communication seamless and enjoyable. I appreciate how Slack simplifies communication, keeps everything organized, and ensures everyone stays connected. It has become our go-to tool for fostering smooth and enjoyable teamwork. The only problems ( not really problems ) was the initial setup and internal onboarding.
  • Team Collaboration
  • API Links to other Applications
  • User Friendliness
  • Mobile experience / great app
  • More flexibility on pricing
  • Video conferencing
  • Knowledge Base
Team collaboration and scraping information through APIs is excellent.

With video calls, we could eliminate other applications.
March 11, 2024

Slack is AMAZING!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
internal communcations and desk planning for status of vessels (often used as a whiteboard for teams to collaborate infomration before marketing their offers)
  • team collaboration
  • simple, easy to use interface
  • More reliable than Microsoft Teams
  • cost and pricing
  • huddles and calling
  • integrations with 3rd party
Slack is very well suited to our environment as we are a fast dynamic trading house relaying on simple, easy ot use quick technology to collaborate and gain the best deals for our clients.

Slack is easy to use, a simple interface and great on multiple platforms
March 09, 2024

Usability of Slack.

Score 9 out of 10
Vetted Review
Verified User
Communicating and reaching out to Teams and sharing information with everyone. Also, using this to track and find information is really helpful for me as a subject matter expert. This can also help us cascade important reports and announcements. It also helps us to communicate with each other and to support my colleagues.
  • Cascading report to our team.
  • Escalating the important case.
  • Communicating to each other.
  • Slightly enhancing the letter font.
  • Adding some features that may help.
  • Removed some slight glitch.
For me, it is well suited to communicating and reaching out to one another and may help in sharing valuable information that is really important to business matters. It also blends well when it comes to escalating the important cases that may be able to be handled as soon as possible, but sometimes it will be less when it comes to uploading some files due to glitches, but it was a slight issue.
Lieven Oosterlinck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Such a great tool for company communications. Easy to keep overview of everything thats happening, easy to collaborate on projects while working from home.

Slack allows you to create channels for departments and topucs and giving everyone granular access. It's even possible to workw ith externals by giving them guest access to specific channels, or to collaborate with different Sack teams outside of your organisation, simply by linking channels.
  • Clean UX
  • Granular notification settings
  • Integrated Video calling
  • Cross-org collaboration
  • Pricey for enterprises
For any organization I'd recommend Slack over Microsoft Teams in terms of useability.
Adib Bamieh 🇵🇸 | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're a portfolio business similar to an agency model. Slack Connect allows us to bring our portfolio companies into dedicated channels and manage communication and access for our suppliers as well. I'm not sure we could thrive without it.
  • External channels for clients and suppliers.
  • Automation with app integrations.
  • High visibility of projects to everyone on the team.
  • It can get a bit noisy with lots of channels and threads in particular.
  • Some people take a little while to get used managing comms.
  • It can be hard to find a particular discussion once its a bit older and buried in other messages.
Where you have external stakeholders from your organization, I think Slack shines. Also where you are managing several projects and conversations around specific topics, if you are having one singular topic of conversation and the number of people is small, you could look at WhatsApp, email, or Discord and start to see similar levels of quality of solutions. Slack still solves this scenario very well but the alternatives are similar only a little worse.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Slack almost entirely for internal and some client communication. These days, we use it more than we use email. It makes communication swift, simple, and organized. The search feature and thread capability are especially helpful for me. The thread feature helps ensure that people can have eyes on each other's conversations in case there's something that would be relevant to them, but it also keeps the chat from getting too busy.

We have numerous different channels for different functions at the company (marketing, creative, sales, general chat, random). It's a great way to connect with people in other departments, which can be particularly nice in an entirely remote company.
  • Organized chats
  • Search feature with advanced filters
  • Custom layouts
  • APIs with other apps for seamless integration
  • Syncs with my calendar to provide reminders
  • Clearer step-by-step instructions on setting up integrations
  • Easier 'reminder' features for responding to messages
Searching for previous messages and files makes recalling past conversations and to-do's easier. If you want to immediately reach a colleague or client, this is basically a professional texting platform. Email inboxes can get bogged down, but Slack's sidebar ensures that your message gets attention. If you want to provide a positive experience for employees. If you want to preview a photo, document, or other file before downloading or viewing.

You can also immediately start a zoom meeting. Easy features that can be activated with just a forward slash.
March 04, 2024

Near perfection

Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a remote company, Slack is our central hub for communication, where we collaborate on tasks and projects as well as day to day work.

We call each other through Slack, share updates in main channels and use the group chat functionality to ensure we're all on the same page as to where we are on a day-to-day basis.

In short, Slack allows us to function as a remote company in the same way we would in an office.
  • Direct messages
  • Channels
  • Reminders
  • Integrations
  • Threads
  • Canvas
If you are a remote company and you need an easy, structured approach to communication and collaboration, Slack will make your life easy.

The ability to separate colleagues into the channels they will find most relevant and also how quickly you can create direct messages and 'huddles' (calls) mean that you hardly notice you're not in a building with your colleagues. Top marks!
February 27, 2024

Slack is another level

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The team use Slack for real-time messaging to discuss projects, share updates, and ask questions.

We also integrate with third-party tools and we centralize all notifications and alerts in Slack.
  • Real-time communication
  • Bots with reminders
  • Integration with third-party tools
  • Screen sharing quality
  • Catch up feature in the desktop version
  • Read messages keep as unread sometimes
Well Suited: Announcements and updates; Remote work; Team collaboration.

Less appropriate: Share sensitive data; Peer-programming with screen sharing; Share large files; Project management.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The usage of Slack in our organization is by being able to communicate with other department within our account. It is one of the main things that I personally use when I escalate cases to our higher team or executive which is really important to the work load that I currently do in my daily basis.
  • Slack is good for managing threads
  • Slack is great when you want to escalate things with proper documentation
  • Slack has good features that allows the user to customize the thread
  • Design of the interface
  • Customizability
  • Loading speed
I think Slack would be a perfect fit for business related purposes, but if I would use Slack for daily usage regarding about my personal use like social life I think Slack is more inclined to professional use so what I can tell about Slack is that it has all the components of what a typical social media platform is but in professional manner.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is a great tool for team collaboration. For our fully remote team, I can't imagine working without this app. Daily communication, daily meetings, and in-app notifications from other external services are essential for us to keep up to date with tasks and progress in various projects.
  • chat
  • integration with external services
  • web calls
  • small issues with notifications in desktop app
For hybrid and remote teams, Slack is a great tool. For an office team, Slack may be “too much” and can overload team communication.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Slack as our primary tool for daily communication and internal 1v1 meetings with the huddle feature. We love how easy it is to collaborate as a team using Slack. It is very simple to set up and use for all ages and technological abilities. Being able to customize different channels is great too.
  • Communication
  • Collaboration
  • Simplicity
  • Interactions
  • Huddles can be tricky to share screens
  • Sometimes Huddle audio is poor
  • Channels can get old and repetitive
We have been using Slack for 5+ years and have found it to be perfect for our unique needs. We love how easy it is to collaborate in channels, react to messages, work together in the canvas area, and have team meetings using the huddle feature. I love Slack and will never use anything else in the future.
Matteo Bisi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack in our company is our main collaboration point. We are a full remote company and we use Slack to chat, exange files, make quick call, all in the same place. One of the other great feature os Slack are the integrations, so you could integrate it with calendar, documents, and receive in real time any notification you might be interested in. Last but not less important we also use Slack with guest users to collaborate closely.
  • easy to use
  • complete
  • integrations
  • rock solid
  • weight of the client
  • integration with external users requests several operations to be set
  • pricing
Slack is great for daily collaboration with colleagues and and to be integrated with several external products to receive notifications or make real integrations and start workflow without leaving it. Slack is not suitable If you need to customize the design of the worspace, eg adding webpage, files, or other things into it, and the free version is useless considering it's limitation
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is the software equivalent of a multi-tool. I've used it for many years, in many companies, and it has always been the backbone of any team collaboration. It enables team and cross-team communication, as well as integrations with other third party software which allows data to feed directly into your Slack channels, creating alerts, tasks or other useful notifications right at your fingertips
  • Collaboration
  • Source of knowledge
  • Integrations
  • Telephony/meetings
Extremely useful collaboration tool, well suited for every company which needs cross team communication. Slack also integrates through apps with almost every other major software, enabling it to send and receive data. This opens up many possibilities not just for collaboration, but also administration (e.g. - vacation tracking, etc.)
Paul Ladd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Slack helped both me and the other mentors at Lighthouse Labs collaborate with each other, ask for help from senior mentors, and follow-up with students after tricky mentoring sessions. The ability to tag specific senior mentors or call for second-level support in a specific channel was invaluable when trying to solve problems for students quickly and effectively. We could also broadcast solutions to common problems, keep track of lecture times and the progress of each student cohort, and contact specific members of Lighthouse Labs for questions about payroll or scheduling. As a one-stop all-purpose text communication platform, Slack can't be beat!
  • Quick and easy direct messaging to single people or groups of people
  • Rich text support for images, attachments, code snippets, or just emphasis
  • Channels are quick and easy to set up and customize
  • Sometimes it's easy to get overwhelmed by notifications if you don't customize your alerts
  • Free plan limits the number of messages available at any given time, meaning you can "lose" a conversation with someone after talking to others
  • iOS version of Slack doesn't support landscape orientation
It's great for keeping groups of people in touch and in sync, no matter the reason: a group of friends, a family, a small business, or a large business. My family even uses it to plan events, share funny pictures, or broadcast important family news. However, it's less appropriate for keeping contact between just two or three people, unless they're working on a complex project that could benefit from sectioning various conversations into specific channels.
February 12, 2024

Slack - my favorite

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Slack is an incredibly visually pleasing and fast/easy way to communicate to large groups, single individuals or smaller subgroups of people. I love the functionality of giphy's where you can clear express what you are trying to say, and the huddle functionality has gotten better over time. I've been using Slack for the last 6 years and I'm always sad if I change company's and the platform of communication changes from Slack to a different platform.
  • Visually pleasing
  • Extensive ability to communicate through giphy's, emoji's, formatting of information
  • up time is very consistent
  • I would love to see Slack adding in more quick commands
  • putting together training for how to use these quick commands
Slack is fun to use when you're trying to get quick answers, quick responses. Like with any other chat platform, if you have more complex ideas to try to explain, sometimes it is not as clear and desirable, but that just has to do with what you're trying to accomplish. For connection and team building, it is incredible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Slack has revolutionized our team communication. The platform's simplicity makes chatting and collaboration a breeze. Sharing files and updates in real-time has supercharged our productivity. It’s like the hub for all things work-related. While occasional notification hiccups can be a minor annoyance, the benefits outweigh the glitches. The customizable channels keep everything organized, ensuring important discussions don’t get lost in the shuffle. Slack has become an integral part of our daily workflow, streamlining communication and fostering teamwork. In a nutshell, it’s a must-have tool for any team looking to enhance collaboration and efficiency in the digital workspace.
  • Slack is pretty awesome for team chats
  • Very easy to setup new workspaces and channels
  • Expensive plan
  • Message history get lost
  • Limited users in huddle
Picture this You've got a buzzing tech team racing against deadlines, and Slack's the superhero. Quick updates, problem-solving – it's all happening in real-time. Creative projects thrive too; marketers tossing ideas back and forth like pros. Remote work? Slack's your virtual water cooler, keeping the team vibe alive.But, hey, in a fancy client meeting or during serious talks, Slack might feel too laid-back. And for a tiny team where constant updates aren't a thing, it could be overkill – like using a jet for a grocery run. It's cool, but sometimes you just need a bike.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Slack for regular communications, broadcasting messages, building quick war rooms and several day-to-day operations. I use Slack to ensure that messages and action items do not get lost in broader conversations. Also, there are several communities which are outside the purview of the office but in the Product Space which are helpful professionally.
  • Channels for discussions
  • Ability to remind and schedule messages
  • Ability to deal with multiple communities
  • Huddle often has some or the other issue with respect to connectivity
  • Searching within threads can be nightmare. Message which are several weeks old are really hard to find.
  • The FTUX can be better. Hard to find keyboard shortcuts for frequently used functions.
Best suited for large teams where multiple work streams are to be discussed with different stakeholders. The app becomes 10x more useful once you integrate it with the rest of your production systems like Asana, Google Docs, Jira etc.

For smaller team sizes say less than 100, the level of complexity offered may not add enough value. Also, for folks who do not use extensions and plug-ins, there are several low-cost solutions.
January 11, 2024

Good for remote working

Score 9 out of 10
Vetted Review
Verified User
As we are working more remotely after the pandemic and left our big head office. We also have taken on 20% more freelancers so communication at the right quantity, timing and quantity essential. For example we have different channels - General, Social, Department teams and even a Football Banter group for different people. This saves having to send a whole bunch of unnecessarily emails to users and flood their inbox - especially for those coming back from annual leave or maternity leave.
  • Good for casual / social conversations
  • Reduce email inbox 'flooding'
  • Syncs well with Outlook calendar
  • Allow non paid premium users access to old messages
  • Allow easier re-connection if somebody deletes their app
Very useful for quick conversation rather than long detailed emails with attachments that often need to be looked at again in years to time especially for audit purpose.
Rene Agredano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I work remotely on Slack with a team of content editors for one of the internet's biggest RV travel website networks. We use Slack to communicate on-the-fly editorial planning, troubleshooting, calendaring, general management, and other related work that helps us publish the best quality RV travel and lifestyle content on the internet.
  • on-demand communication
  • works great with any browser or device
  • allows us to attach documents and link to websites without any issues
  • love the emojis it offers!
  • Wish it would have a library of Giphys or just a better way of finding them.
  • Calendaring would be nice
As a freelancer, I'm able to join my client's Slack community and enhance the work I do for the company with the ability to easily communicate ideas, requests, resolve urgent situations, plan for future needs and events and more. Slack helps our team achieve a cohesive feel across all time zones like nothing else has in the past.
Score 10 out of 10
Vetted Review
Verified User
Daily communication for a remote organization is maintained via Slack, we live and breathe by it and could not live without it. The only improvement I see Slack could offer is confirmation when a message has been viewed by someone. Although I understand that viewed does not always mean it's been read and received, so a confirmation or acknowledged feature might also be necessary along with that.
  • Moment by moment chatting
  • Groups
  • Emoticons
  • Acknowledments
  • Threads
  • When has someone seen a message
  • Has seeing a message mean it's been viewed? Not necessarily
It's well suited for daily communications among remote colleagues across the globe. It falls short where I do not know if a colleague has actually received or seen a message yet and there is no acknowledged functionality or 'viewed' indicator. This would be helpful, in my opinion, and something Microsoft Teams has as a feature.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for internal communication, between the company and between the teams. Also to integrate with other systems to receive alerts and updates
  • Communicate things with people within the organisation
  • Create teams to discuss particular topics
  • Calls are integrated and allow to share screen for a better and quicker comm
  • Share and manage files attached to conversations
  • Sometimes the search using keywords doesn't work really well
  • During calls the sound may be not the best or sometimes it is lost which led you to have to close the app and reopen it again
  • It would be nice to have the option to add images in between of text
When I need to create a post with results or information Slack allow me to present it in a nice way. I can add images and videos to help understand the content of the post.
I like that you can create channels for specific topics and keep the conversations in different places to allow you coming back later to this specific channel and continue in there. This is also nice because you can go back to the different channels and look through them instead of looking through the whole account.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Slack is primarily used as a communication tool, either by DM with other coworkers, to group channels, or in conjunction with automation to third party programs. This is particularly useful for customer service/experience teams and touts Google Workspace integrations, Cloverleaf, Zapier, and customer platforms like Zendesk, Customer etc.
  • User administration
  • Team communication
  • Integrations
  • More readily accessible administrative options
  • Pricing
Slack has been very well suited for a range of companies that I've utilized services through. This ranged from startups with ~50 staff, to larger corporations with 400+ staff. It is easy to use from a corporate staff perspective, retail staff, and as an administrator for staff/teams. I think it might not make sense as a service for teams of 20 or less, though have not tried the use case myself (my decision would boil down to use-case and pricing). If a company has a range of services they're looking to integrate and Slack offers plugins, I would recommend exploring.
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