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Slack

Score9.1 out of 10

9,954 Reviews and Ratings

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Top Performing Features

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 9

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.5

  • Discussions

    Users can join groups or message boards for forum-style collaboration.

    Category average: 8.5

Areas for Improvement

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 7.8

  • Visual planning tools

    Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

    Category average: 7.8

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.4

Slack is the best choice I made so far for my professional experience

Use Cases and Deployment Scope

I am using Slack for my daily professional communications and integrations with my apps like Google Docs and Loom Video. I like how it can make channels for each project/task and you can discuss all the details of that specific topic there. I also like the integration of my Project Management software "Trello", because it can tell me about the updates happening in trello and I can update that cards back by staying in Slack.

Pros

  • Communication
  • Project Management
  • File Sharing
  • Integrations with various Apps

Cons

  • Backup of messages for low tier packages
  • Nicer way to show the data from integrated apps
  • Time zone / Notifications

Return on Investment

  • Arrangement of my projects
  • Effective communication
  • Huddle feature let me call my teammates
  • Available for free

Alternatives Considered

Skype and ClickUp

Other Software Used

Trello, Adobe PhotoShop, Google Sheets

A good alternative to MS Teams for your Dev Ops Group

Use Cases and Deployment Scope

Slack is mainly used by our coding team and also the Dev Ops side of the house. We recently developed VoIP software as well as a program called Tadpole to help with the process for setting up a printer. It helps our Team share links to Git Repos and also provides a shareable history so that people can track changes to the software we are producing.

Pros

  • Helps the team in America stay in contact with the team in India.
  • Easily share links to Googe Drive, Microsoft One Drive, or Dropbox
  • Conversations about coding are categorized and archived for later review.

Cons

  • Some coders feel like it monopolizes their attention.
  • Can create confusion if some of your team is also using Teams and they don't update Slack.
  • Trouble with formatting tables that are being imported into Powerpoint presentations.

Return on Investment

  • Projects are getting completed more quickly. In some cases we can ship completed code 2 weeks faster than expected.
  • We have noticed a drop in code conflicts when developers are both using the platform.
  • Devs that are more accustomed to using Slack enjoy the freedom to move away from Microsoft Teams.

Usability

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams, Microsoft Teams Rooms

Slack for daily communication.

Use Cases and Deployment Scope

I use Slack to communicate with my team members. It's better to use Slack instead of sending excessive emails to the team, and by this we can communicate effectively and we can improve the productivity of the work. More importantly its user interface was too clean and clear. I am impressed with some features, like scheduled messages. But sometimes it gets logged out frequently, and I need to log in every day.

Pros

  • Real time communication with team members.
  • Organized communication in separate channels.
  • Sending scheduled messages.
  • Clean and clear user interface.

Cons

  • Difficult to find a particular message in a conversation.
  • Need to improve audio and video quality.
  • Sometimes I am facing issues with file sharing.

Return on Investment

  • allow teams to automate workflows and respond faster.
  • Slack serves as a central notification hub, ensuring teams stay updated on alerts from external apps like Salesforce.
  • Experience confusion and friction when switching between platforms.

Usability

Other Software Used

Class for Zoom

Slack helps avoid meetings

Use Cases and Deployment Scope

We used Slack at [...] School. We employ about 50 total employees - teachers, assistants, specialists, and administrative. The goal was to get everyone on the same page communication-wise. Also, we wanted to have groups that could keep track of the history of discussions regarding annual events. The employee who instituted the use of Slack had used it very successfully at a previous job.

Pros

  • Communication can be tailored to the recipients.
  • The dashboard let's you see what you need to deal with.
  • You can message a group or an individual.

Cons

  • Hard for some, non-tech employees.
  • We didn't have 100% adoption of the tool.
  • Debate between should this topic be a Slack message or an email?

Return on Investment

  • Positive: those who implemented it, really liked it.
  • Negative: not 100% of our employees implemented it.
  • Decrease in meetings because we used Slack.
  • Some confusion/double work to email and Slack the message.

Usability

Alternatives Considered

ClickUp and Apache Hive

Other Software Used

Amilia SmartRec, QuickBooks Online

Slack Real time collaboration tool for effective communication.

Use Cases and Deployment Scope

We primarily use Slack for internal communication within the company, including chat, calls, discussions via channels, and threads. It is very useful for communication within the team and across stakeholders and departments. We are also using Slack for external vendor communication. Business problems we are addressing: When we are working on the project with all the stakeholders for effective communication and updates, we are using Slack to be on the same channel, and all discussions are in a single place. We are also utilizing Slack for general communication, org-wide, in the dedicated channel.

Pros

  • Real time chat.
  • Organized channel with private and public option.
  • Integration with tools.

Cons

  • Search functionality to find exact message from.
  • Multiple threads can be better handled.

Return on Investment

  • Faster incident resolution - by communicating in the channel with all the relevant members.
  • Reduction of email and relevant communication over email.
  • So many channels and threads create noise sometimes.

Usability

Alternatives Considered

Built for Teams and Google Hangouts (Classic)

Other Software Used

Ameyo by Exotel, Freshdesk, Databricks Data Intelligence Platform