CGI Open Finance vs. Fiserv Wealth Management Network

It enable for us to connect our bank account with other fintech to have more reliability, flexibility and transparence between our subsidiaries. It's secure, reliable and fast. The only negative point is you need to have some technical skills to manage the integrations successfully

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Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

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• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

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• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

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CGI open finance is really good to manage our integrations between our different fintech providers. It's totally reliable, secure, easy to implement and fast. It help us a lot to have more flexibility in our organisation between our subsidiaries

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Far superior in my opinion. More features, easier to navigate and superior customer service

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• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info