TrustRadius

ChannelReply vs. Jungle Scout

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelReply
Score 10.0 out of 10
N/A
ChannelReply, from Threecolts, is a channel management solution that allows ecommerce sellers to integrate channel communications (e.g. Amazon) into an integrated help desk software so that queries and order data from marketplaces can be viewed from a single location.N/A
Jungle Scout
Score 9.0 out of 10
N/A
Jungle Scout is a platform for selling on Amazon, from the company of the same name in Austin, TX. Founded in 2015 as an Amazon product research tool, Jungle Scout today features a suite of business management solutions and market intelligence to help entrepreneurs and brands manage their Amazon businesses.
$49
per month
Pricing
ChannelReplyJungle Scout
Editions & Modules
No answers on this topic
Basic
$49
per month
Suite
$69
per month
Professional
$129
per month
Offerings
Pricing Offerings
ChannelReplyJungle Scout
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Community Pulse
ChannelReplyJungle Scout
Best Alternatives
ChannelReplyJungle Scout
Small Businesses
Rithum
Rithum
Score 6.9 out of 10
Rithum
Rithum
Score 6.9 out of 10
Medium-sized Companies

No answers on this topic

No answers on this topic

Enterprises
Vendavo
Vendavo
Score 8.0 out of 10
Vendavo
Vendavo
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChannelReplyJungle Scout
Likelihood to Recommend
10.0
(1 ratings)
9.6
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChannelReplyJungle Scout
Likelihood to Recommend
Threecolts
When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.
Verified User
Anonymous
Read full review
Jungle Scout
Best suited for individuals or businesses that need a jump start on selling on Amazon. Our company wishes that we found this tool earlier in our Amazon selling career because they know how to find great opportunities. Only good for the one marketplace though--you'll have to research or find other tools if you want to sell on other marketplaces.
Verified User
Anonymous
Read full review
Pros
Threecolts
  • Easy setup
  • No additional click for the emails
  • Both-side communication
Verified User
Anonymous
Read full review
Jungle Scout
  • Opportunity finding
  • Keyword research
Verified User
Anonymous
Read full review
Cons
Threecolts
  • The email logs should be tracked
  • More integrated communication
  • Details should be monitored
Verified User
Anonymous
Read full review
Jungle Scout
  • Expansion into other marketplaces
  • Multiple users using the tool at once
  • More accurate units sold estimator
Verified User
Anonymous
Read full review
Usability
Threecolts
I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.
Verified User
Anonymous
Read full review
Jungle Scout
No answers on this topic
Alternatives Considered
Threecolts
Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.
Verified User
Anonymous
Read full review
Jungle Scout
Pricing was the big factor. We were fine sacrificing a larger amount of functionality for Google SEO and others to just solely focus on Amazon.
Verified User
Anonymous
Read full review
Return on Investment
Threecolts
  • Faster repsonse time
  • Recorded communication on both end
  • One-tab usage
Verified User
Anonymous
Read full review
Jungle Scout
  • Increased our Amazon revenue by 1,000%
  • Increased our ability to internally grade opportunities
Verified User
Anonymous
Read full review
ScreenShots