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ChannelReply

Score10 out of 10

1 Reviews and Ratings

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What is ChannelReply?

ChannelReply, from Threecolts, is a channel management solution that allows ecommerce sellers to integrate channel communications (e.g. Amazon) into an integrated help desk software so that queries and order data from marketplaces can be viewed from a single location.

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Categories & Use Cases

ChannelReply Reviews

What users are saying about ChannelReply.
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Make it easy

Incentivized
Verified User
Manager in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

ChannelReply simplifies the way we communicate in the marketplaces. Most of the marketplaces require integration with the help desks. ChannelReply gets rid of such integrations and connects your help desk to the related marketplaces. Its setup is easy to use. When you setup it the users do not need to login to the dashboard. All communication between the help desk and the marketplace proceed smoothly.

Pros

  • Easy setup
  • No additional click for the emails
  • Both-side communication

Cons

  • The email logs should be tracked
  • More integrated communication
  • Details should be monitored

Return on Investment

  • Faster repsonse time
  • Recorded communication on both end
  • One-tab usage

Usability

Alternatives Considered

Freshdesk

Other Software Used

Freshdesk, Freshdesk Omni