Make it easy
Updated April 02, 2025

Make it easy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChannelReply

ChannelReply simplifies the way we communicate in the marketplaces. Most of the marketplaces require integration with the help desks. ChannelReply gets rid of such integrations and connects your help desk to the related marketplaces. Its setup is easy to use. When you setup it the users do not need to login to the dashboard. All communication between the help desk and the marketplace proceed smoothly.

Pros

  • Easy setup
  • No additional click for the emails
  • Both-side communication

Cons

  • The email logs should be tracked
  • More integrated communication
  • Details should be monitored
  • Faster repsonse time
  • Recorded communication on both end
  • One-tab usage
I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.
Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.

Do you think ChannelReply delivers good value for the price?

Yes

Are you happy with ChannelReply's feature set?

Yes

Did ChannelReply live up to sales and marketing promises?

Yes

Did implementation of ChannelReply go as expected?

Yes

Would you buy ChannelReply again?

Yes

When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.

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