CharityEngine vs. Tithe.ly

CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point. While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.

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Breeze is fantastic for small to medium-sized churches who are looking to increase communication and engagement. A larger church, possibly multi-site, or those with complex needs may need to find an alternative like CCB. For most, however, Breeze strikes a fantastic balance of having lots of control, functionality, and power without being convoluted.

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• Allows users to create unique queries to generate targeted data.
• Allows the entry of addresses from all around the world, not just US addresses.

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• Text Giving
• Custom profiles

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• Lacks the ability to customize some "vital" data, such as family relationship.
• I'd like to see more customization in "child check-in" ticket prints.

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There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.

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Every experience I've had with Breeze's customer support has been... incredible. While being exceedingly polite, they are prompt and helpful. When addressing my concerns, they often anticipated other potential concerns and provide answers to them. Very proactive. The support staff seems to be very knowledgeable. I feel like there's no problem that could arise, that they couldn't tackle.

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I like Tithe.ly's online giving integration with our people management system.

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• CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
• Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It makes donating simpler. Online giving makes up 98% of our total donations
• The customized reports help us connect newer people to our church

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info