Chattermill vs. OpenText IDOL Unstructured Data Analytics vs. Textrics

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

Textrics is an AI-based tool that is powered by a state-of-the-art AI engine that can decipher the context and content of any text that you give it. This tool can help you extract context-based data from any form of text and you can use that data to understand trends and patterns.

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• Analysis text
• User-friendly trainable framework.
• Flexible Deployment.

Incentivized

• More report types

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• Text Analysis in a click.
• Increase productivity.

Incentivized